Service Desk Overnight

1 month ago

Hagerstown, United States Planet Fitness Full time
Job Details

Job Location
103 Hagerstown - Hagerstown, MD

Position Type
Part Time

Salary Range
$16.00 - $16.00 Hourly

Job Shift
Overnight

Job Category
Customer Service

Description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it) We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is "Judgement Free Zone"
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members;
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk;
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees;
  • Perform beginning of shift and end of shift procedures;
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors;
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
  • Perform all other duties as assigned or required.


Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers;
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and,
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

  • Service Desk

    14 hours ago

    Hagerstown, United States Planet Fitness Full time

    Job DetailsJob Location 103 Hagerstown - Hagerstown, MD Position Type Part Time Salary Range $15.00 - $15.50 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun...

  • Help Desk Technician

    3 weeks ago

    Hagerstown, United States Hagerstown Community College Full time

    SUMMARY STATEMENT The Help Desk Technician is responsible for front line IT user support and customer service on college supported computer hardware and software. This position is required to troubleshoot problems and advise the users on appropriate action. The Help Desk Technician is also responsible for managing the IT work order system and keeping IT...

  • Overnight Lead Team Supervisor

    6 hours ago

    Hagerstown, Maryland, United States ABM Industries Full time

    Job Summary:The Lead Cleaner III - Night Shift is a key member of our team at ABM Industries, responsible for providing guidance, motivation, and direction to a team of cleaners working overnight shifts. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional cleaning services.Key...

  • Front Desk Representative

    5 days ago

    Hagerstown, Maryland, United States Premise Health Full time

    Job Summary:Premise Health is seeking a highly skilled and detail-oriented Medical Office Receptionist to join our team in a dynamic and purpose-driven environment. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless and efficient experience for our...

  • Front Desk Receptionist Alterations

    2 months ago

    Hagerstown, United States David's Bridal Full time

    **Front Desk Receptionist Alterations** NOW HIRING Location MD - Hagerstown Area Store Hourly Careers Category Retail - Alterations Share this role: **Alterations Customer service representative** **What if** At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that...

  • Overnight Cleaner

    4 weeks ago

    Hagerstown, United States ABM Industries Full time

    Overview The Cleaner provides the cleaning and upkeep of an assigned area. Mon - Fri: 6:00pm - 4:30am. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) Basic Qualifications: • Must...

  • Overnight Cleaner

    6 days ago

    Hagerstown, United States ABM Industries Full time

    Overview The Cleaner provides the cleaning and upkeep of an assigned area. Mon - Fri: 6:00pm - 4:30am. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) Basic Qualifications: • Must...

  • Client Service Representative

    2 months ago

    Hagerstown, United States Fiserv Full time

    **Job Title** Client Service Representative**Job Purpose** This role will be the primary contact and act as the internal owner for a portfolio of SMB Direct merchants. By increasing overall customer satisfaction, the position will support Fiserv revenue growth through increased retention and increased product/service penetration. Responsible for client...

  • Substitute Licensed Practical Nurse 2024

    2 weeks ago

    Hagerstown, United States Washington County Public Schools (MD) Full time

    Position Type: Student Support Services/Substitute Licensed Practical Nurse Date Posted: 7/1/2024 Location: Center for Education Services Closing Date: 06/30/2025   Additional Information: Show/Hide Substitute Licensed Practical Nurse To Be Assigned Minimum Requirements High School Diploma/G.E.D. Current MD LPN or RN License. Availability to...

  • Food Service Assistant Paramount Elementary School

    4 weeks ago

    Hagerstown, United States Washington County Public Schools Full time

    Position Type: Food and Nutrition Services/Food Service Assistant Date Posted: 8/15/2024 Location: Paramount Elementary School Closing Date: 08/22/2024 Food Service Assistant Paramount Elementary School (Northern Middle Base Kitchen) Grade 3 of the ESP Salary Scale 3.75 Hours/Day, 10-Month Work Year (7:00 am - 10:45 am) Reports to the Assistant Supervisor...

  • Food Service Assistant Jonathan Hager Elementary School

    2 months ago

    Hagerstown, United States Washington County Public Schools Full time

    Food Service Assistant Jonthan Hager Elementary School Grade 3 of the ESP Salary Scale 3.75 Hours/Day, 10-Month Work Year (Hours 9:45 am-1:30 pm) Reports to the Assistant Supervisor of Food and Nutrition Services Minimum Requirements Ability to work cooperatively with others, accept direction, assume leadership responsibility and complete tasks as...

  • Automotive Finance Leader

    5 days ago

    Hagerstown, Maryland, United States Buchanan Auto Stores Full time

    Job DescriptionBuchanan Auto Stores is seeking a highly experienced and dynamic Sales Manager/Desk Manager to lead our top-performing sales team. As a key member of our organization, you will be responsible for driving sales growth, managing vehicle inventory, and providing exceptional customer service.Key Responsibilities:Sales Leadership: Lead and motivate...

  • Food Service Assistant South Hagerstown High School

    4 weeks ago

    Hagerstown, United States Washington County Public Schools Full time

    Position Type: Food and Nutrition Services/Food Service Assistant Date Posted: 8/15/2024 Location: South Hagerstown High School Closing Date: 08/22/2024 Food Service Assistant South Hagerstown High School (South High Base Kitchen) Grade 3 of the ESP Salary Scale 5.75 Hours/Day, 10-Month Work Year (8:00 am - 2:15 pm with 30-minute unpaid break) Reports to...

  • IT Support Specialist

    2 weeks ago

    Hagerstown, Maryland, United States Schurz Communications Full time

    Are you enthusiastic about navigating the dynamic landscape of cloud technology and broadband services? Do you possess a strong affinity for technology and a commitment to excellence? Schurz Communications is in search of an IT Generalist. The IT Generalist will be responsible for providing comprehensive end-user assistance for the organization's software...

  • IT Support Specialist

    2 weeks ago

    Hagerstown, Maryland, United States Schurz Communications Full time

    Are you enthusiastic about technology and eager to excel in a dynamic environment? Schurz Communications is seeking an IT Generalist to provide comprehensive support for our applications and infrastructure. This role encompasses end-user assistance for various systems, including but not limited to Email, Microsoft Office Suite, and Microsoft Windows...

  • Hagerstown Talent Acquisition Specialist

    2 days ago

    Hagerstown, Maryland, United States Staffmark Full time

    **Staffmark Group's Job Opportunities**We are seeking highly motivated and reliable individuals to join our team as general warehouse workers. As a Staffmark Group associate, you will have the opportunity to work in a fast-paced environment with a variety of tasks, including picking, packing, forklift operation, and production work.**Benefits of Working with...

  • Sales Associate-Hagerstown Premium Outlet(Seasonal)

    3 months ago

    Hagerstown, United States The Children's Place Full time

    Location: Hagerstown, MarylandJob Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain...

  • Nighttime Facility Maintenance Specialist

    2 weeks ago

    Hagerstown, Maryland, United States ABM Industries Full time

    Position Summary The Sanitation Associate is responsible for the cleanliness and maintenance of designated areas during the overnight shift. Work Schedule: Monday to Friday: 6:00 PM - 4:30 AM.Benefits Overview: ABM provides a comprehensive benefits package. For details on ABM's benefits, please refer to the ABM 2024 Employee Benefits for Front Line Team...

  • IT Generalist

    4 weeks ago

    Hagerstown, United States Schurz Communications Full time

    Are you open to working in the fast paced, evolving world of cloud and broadband?Do you have a passion for technology and delivering excellence?Schurz Communications is looking for an IT Generalist.The IT Generalist will provide end-user support for the organization's applications and infrastructure, including but not limited to Email, Microsoft Office...

  • Sales Associate-Hagerstown Premium Outlet(Seasonal)

    3 months ago

    Hagerstown, United States The Children's Place Full time

    Location: Hagerstown, Maryland Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will...