Digital Director, Digital Wallets and Tokenization

3 weeks ago

Charlotte, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

The Digital Director will be a senior individual contributor that:
  • Brings new digital card/token features to market to improve client experience and usage of digital wallets.
  • Manages cross-product coordination, positioning, and education of digital wallets products and features.
  • Maintains visibility into industry trends and developments.
  • Independently leads projects and effectively partners with key project stakeholders to deliver projects on time and on budget.
  • Develops and presents compelling, executive-ready presentations conveying the strategy, business case, recommendations, and/or enhancement opportunities to key stakeholders.
  • Supports new and existing Digital Wallet features, including research, escalation, and issue resolution.
  • Utilizes metrics, data, and research to identify opportunities to improve existing Digital Wallet capabilities
Required Skills:
  • 5+ years of experience working in payments or related business.
  • Structured Thinking: Able to understand business processes, identify and document gaps, and consider those gaps to take a logical approach to drive continuous improvement.
  • Issue management skills: Ability to analyze complex problems, prioritize issues, escalate across lines of business, and mitigate risk.
  • Intellectual Curiosity: Ability to independently take on complex business problems and learn about new approaches that can drive value to the organization.
  • Communication Skills: Proven ability to communicate complex topics stakeholders at all levels, including senior executives.
  • Lead with influence: Ability to influence and partner with technical and non-technical business teams to drive desired results.
  • Collaborative team-player with high emotional intelligence.
  • Self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines
  • Familiarity with Bank change management requirements and integration with UCRA, CAST, Jira, etc.
Desired Skills:
  • Working knowledge of payment card tokenization processes
  • Working knowledge of card payment processes


Minimum Education Requirement: Null

Shift:
1st shift (United States of America)

Hours Per Week:
40

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