PT Customer Service Leader

1 week ago

Chesapeake, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 214710_external_USA-VA-Chesapeake
Address: USA-VA-Chesapeake-2409 Taylor Rd
Store Code: Store 01476 Front End (7224725)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Leader

    4 months ago

    Chesapeake, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 176218_external_USA-VA-Chesapeake Address: USA-VA-Chesapeake-2544 Bainbridge Blvd Store Code: Store 01591 Front End (7226989) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Pt / Physical Therapist

    7 days ago

    Chesapeake, United States Aureus Group Full time

    Seeking Outpatient Physical Therapist - PT - for 13 week contract assignment in BEAUTIFUL Chesapeake VA! Enjoy the beach life this summer while practicing at fast-paced, team based outpatient clinic in Chesapeake. PT will be responsible for patient evaluations and follow up treatments, working with PTAs and PT Techs as well. PT will see up to 14 patients per...

  • Customer Service Representative

    1 day ago

    Chesapeake, United States C & B Material Handling LLC Full time

    C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Chesapeake, Virginia. In this role, you will be responsible for driving parts and service...

  • Customer Service Representative

    2 weeks ago

    Chesapeake, United States C & B Material Handling LLC Full time

    C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Chesapeake, Virginia. In this role, you will be responsible for driving parts and service...

  • Customer Service Representative

    1 week ago

    Chesapeake, United States C & B Material Handling LLC Full time

    C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Chesapeake, Virginia. In this role, you will be responsible for driving parts and service...

  • Customer Service Representative

    3 months ago

    Chesapeake, United States C & B Material Handling Full time

    C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Chesapeake, Virginia. In this role, you will be responsible for driving parts and service...

  • PT Customer Lead

    4 months ago

    Chesapeake, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 391304_external_USA-VA-Chesapeake Address: USA-VA-Chesapeake-717 Battlefield Blvd S Store Code: Store 00374 FRONT END (7209258) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT Customer Lead

    4 days ago

    Chesapeake, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 215716_external_USA-VA-Chesapeake Address: USA-VA-Chesapeake-2409 Taylor Rd Store Code: Store 01476 Front End (7224725) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • PT Customer Lead

    2 months ago

    Chesapeake, United States Food Lion Full time

    A great career opportunity Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When...

  • Customer Service Representative

    3 weeks ago

    Chesapeake, Virginia, United States The Sherwin-Williams Company Full time

    The Sherwin-Williams Company is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Paint Specialist.About the RoleAs a Customer Service Representative - Paint Specialist, you will be responsible for providing exceptional customer service, working closely with wholesale and retail customers to...

  • Customer Service Lead

    2 months ago

    Chesapeake, United States MOD Pizza Full time

    MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right...

  • Physical Therapist

    2 months ago

    Chesapeake, United States Critical Connection Full time

    A Travel Physical Therapist or Local Travel Physical Therapist (PT) is needed for our Outpatient Orthopedic Sports Medicine Practice in North Chesapeake, VA (South Norfolk). We treat an Active and general orthopedic patient population. Travel Take Home: $2000-$2150 net (after tax take home) per week. Local Travel Rates: $55-$60 per hour with 40 hours...

  • Customer Service and Storage Solutions Expert

    1 week ago

    Chesapeake, Virginia, United States Public Storage Full time

    Public Storage is the self-storage industry leader, offering a dynamic work environment and opportunities for growth.Job SummaryWe are seeking an experienced Customer Service-Self Storage Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing storage units, and ensuring...

  • Customer Service Representative

    2 months ago

    Chesapeake, United States The Hiller Companies Full time

    Job DetailsJob Location Hiller Chesapeake - Chesapeake, VA Description The Hiller Companies, LLC has an immediate opening for Customer Service Representative. Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as...

  • Customer Service Representative

    5 days ago

    Chesapeake, United States The Hiller Companies Full time

    Job DetailsJob Location Hiller Chesapeake - Chesapeake, VA Description The Hiller Companies, LLC has an immediate opening for Customer Service Representative. Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as...

  • Customer Service Representative

    2 weeks ago

    Chesapeake, Virginia, United States Sherwin-Williams Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will play a critical part in delivering exceptional customer experiences, driving sales growth, and maintaining the highest standards of customer satisfaction.About the Role:As a Customer Service Specialist, you...

  • Customer Service Ambassador

    4 days ago

    Chesapeake, Virginia, United States Mitsubishi Chemical Alpolic Full time

    About Mitsubishi Chemical AlpolicWe are a global company with a long history of sustained brand recognition and successful growth.Our top priorities include employee safety and satisfaction. Many of our current employees have been with the company for years, and we value their dedication to our success.Our foundation is based on the Japanese concept of...

  • Customer Service Specialist

    1 month ago

    Chesapeake, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Representative

    5 days ago

    Chesapeake, Virginia, United States Walgreens Full time

    About the RoleAt Walgreens, we are seeking a skilled and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, providing efficient checkout services, and recommending items for sale.Key Responsibilities:Register sales on...

  • Customer Service Representative

    1 week ago

    Chesapeake, Virginia, United States Sonic Full time

    Customer Service RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team as customer service representatives at Sonic. In this role, you will have the opportunity to work in a fast-paced environment and contribute to providing an excellent dining experience for our guests.Responsibilities:Responding to customer...