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2 months ago

Tampa, United States VSP Vision Full time

Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that you're doing work that matters-helping people bring their best vision to life.The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office ManagerAttract and retain customers by providing unsurpassed customer serviceGreet customers and explain the process in a transparent wayAssist patients with merchandise selection, fitting frames, and dispensing eyewearSolve visual problems or challenges for customersManaging customer transactions at time of purchaseServe as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interactionAssist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problemsAssist other retail associates with difficult and complex areas of customer product needs and prescriptionsHandle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exactInform Office Manager of any office problems noted by staff, doctors, or patientsPerform all tasks assigned by Office ManagerJob SpecificationsTypically has the following skills or abilities:One to two years of experience in related fieldWorking knowledge of MS Office packageDemonstrated ability to successfully perform multiple tasks in a fast-paced environmentEffective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiriesEffective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements madeExcellent interpersonal and rapport-building skillsAbility to ask appropriate and relevant questions to identify customer needsProven problem-solving, negotiations, and decision-making skillsAbility to use appropriate discretion and judgment in applying customer/call handling guidelinesAbility to listen, process transactions and interact with customers simultaneously in a fast-paced environmentPreferred SkillsExperience as an Optician with an active Florida License Bilingual English and SpanishWork Location:6417 E County Line Rd #102Tampa, FL. 33647#LI-ONSITE#LI-VISIONCARESalary Range: $12.00 - $14.00Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.Optical Outlets Benefits PackageTo empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health-physical, mental, emotional, and financial.Here's a quick overview of the standard benefits package.Medical and dental insuranceFree vision care insurance and eyewear discounts401(k) retirement plan with employer match up to 3.3%Paid vacation and holidaysLife, accidental, and disability insurance plansEAP access for employees and familyVSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.