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Game Night Staff: Event Dispatch
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Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, WNBA's 2019 Championship Washington Mystics, NBA G League's Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.
In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals', Wizards', and Mystics' games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.
In addition to Capital One Arena - a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University's campus).
In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri's DC Kitchen + Bar.
MSE opened "District E powered by Ticketmaster" in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
- You will provide first-class customer service and value for our fans.
- You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
- You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
- You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
- You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
- You will innovate. We are nimble and first to market. We are not averse to risk.
- You will have fun. We are in the business of happiness.
Position Overview: The part-time Event Dispatch is responsible for overall operation and supervision of the Event Command Center at COA. You will act as a communication liaison for positive resolution of customer issues. With a focus on monitoring the radio and telephone communication and directing event calls to appropriate departments and individuals, this role ensures all event information and documentation is complete and accurate.
Do you have previous related experience, strong communication and problem solving skills? We would love to hear from you
Responsibilities:
- Monitor all radio frequencies and communicate issues with the appropriate department.
- Answer all radio calls in a timely manner, and provide clear & concise feedback to the person making the call before dispatching appropriate parties
- Monitor status of 247 incidents, radios and telephone systems in Dispatch.
- Collect and report information to make adjustments and improve event day operations.
- Communicate event information with appropriate departments as needed.
- Create and populate event reports.
- Monitor guest text message system.
- Follow up with supervisors to assist with staff and/or building needs.
- Ensure all incident reports are completed accurately and completely.
- Provide world class customer service to all guests while remaining calm and courteous.
- Record guest related incidents, including injuries, illnesses and inappropriate behavior in 24/7 Incident management software.
- Report any possible threats and hazards to management as soon as possible.
- Other duties as assigned.
- High School Graduate/GED or equivalent combination of education and skills.
- 2 years of related experience.
- Experience using ISS 24/7 Incident Management System, preferred.
- Strong communication skills, both written and verbal.
- Able to communicate efficiently and build positive professional relationships with employees at all levels.
- Strong interpersonal skills, customer-service oriented, and able to work effectively both independently and on a team.
- Digital literacy including proficiency using the Microsoft Office suite.
- Organized with the ability to problem-solve, make decisions, and thrive in a fast-paced work environment.
- 18 years of age or older.
- Flexibility to work events including evenings, weekends, and holidays as needed.
Pay Range: $20.65 - $20.65 USD
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
