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Customer service specialist
2 months ago
As a Customer Service Specialist I, you will be the first point of contact for our customers, ensuring they receive timely, accurate, and helpful information regarding our products and services. You will play a key role in resolving inquiries, processing orders, and providing exceptional support to enhance the overall customer experience.
salary: $17 - $20 per hour
shift: First
work hours: 7:30 AM - 7:30 PM
education: High School
Responsibilities
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Troubleshoot and resolve customer issues, escalating complex cases as necessary.
- Provide detailed information about our products, services, and policies.
- Maintain and update customer records in our database.
- Collaborate with internal teams to ensure customer needs are met.
- Follow up with customers to ensure their concerns are resolved to their satisfaction.
- Stay informed about product updates, promotions, and company policies.
- High school diploma or equivalent; some college coursework is a plus.
- 1-2 years of customer service experience, preferably in a call center or similar environment.
- Excellent problem-solving abilities and a keen attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with MS Office Suite and familiarity with CRM software.
- A positive attitude and a passion for helping others.
The essential functions of this role include:
working weekends
Skills Call Center Support Customer Service Computer
Qualifications Years of experience: 1 year Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
