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Care Coordinator Supervisor LLWC of Carmel

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Indiana, United States Cascades Verdae Full time

Care Coordinator Supervisor LLWC of Carmel Job Category: Home Care/Home Health Requisition Number: CAREC001659 Posted: August 6, 2024 Closed: August 13, 2024 Full-Time On-site Locations LLWC - Carmel HamCty - IN 2460 Glebe St Carmel, IN 46032, USA POSITION SUMMARY: Represents the Agency as a frontline customer service liaison between patient/clients, caregivers, the CSM and the ED. Works under the direction of the CSM and in coordination to support daily operations of payroll and billing processes, customer support, personnel file and medical records maintenance. Assure that the skills of the caregiver assigned to each case is appropriately matched to the needs of the patient/clients. Responsible for consistently assigning the same caregiver to each patient/client whenever possible, thereby facilitating continuity of care, supporting the attainment of desired outcomes, and improving customer satisfaction. Schedules only the amount, frequency, and duration of services identified in the plan of care. Maintains a standardized weekly schedule for all active patient/clients and documents daily schedule changes on the scheduling form. Validates the caregiver documentation against schedules prior to payroll and appropriately resolves differences. Create and update active patient/client and caregiver lists weekly, or more frequently, if requested. PRINCIPAL DUTIES, ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Is knowledgeable of and supports the philosophy, purpose, mission, goals and policies of the Agency. Services the needs of the patient/client. Confers with the CSM for direction and offers the case to qualified staff who are available for assignment. Maintains an active employee list of available caregivers to facilitate prompt assignment of staff to each case. Views the patient/client and/or patient/client’s family as the primary customer of all scheduling activities and focuses on meeting their needs. The caregiver is a secondary customer of the scheduling process. Client Staffing Coordinator and CSM keeps their qualifications and specific work requests in mind when identifying the most appropriate caregiver for each case. Follows the Company approved standardized process when scheduling patient/client care. Records and keeps all patient/client care information current. Maintains complete and accurate patient/client schedules, including the amount, frequency, and duration of service that has been identified in the plan of care. Validates copies of caregiver documentation against schedules and reconciles incongruencies. Notifies the manager of outstanding documentation and interfaces with the payroll and billing processes to support the production of accurate and timely invoices. Makes staffing changes in accordance with Company policy when those changes are requested by the patient/client or caregiver. Participates in the hiring of caregivers by identifying recruitment needs, screening applicants, administering appropriate evaluations, arranging and conducting interviews, and verifying references. Employee will be responsible for being on-call every other week. OTHER DUTIES AND RESPONSIBILITIES: Is knowledgeable of and supports the philosophy, purpose, mission, goals and policies of the Agency. Reports for work on time and prepared to assume duties. Adheres to Agency dress code. Records work accurately. Follows policy for reporting in sick. Leaves for meal breaks on time and returns on time. Varies work schedule to meet Agency needs. Works overtime when requested. Schedules all time off with supervisory approval. Attends and participates in meetings and is responsible for all information communicated at meetings. Responds to and manages complaints in a professional and timely manner. Follows standard precautions and infection control procedures. Adheres to Agency policy, procedure and processes. Uses proper body mechanics. Performs all duties as assigned. Responds to internal and external customers in a professional and friendly manner. Offers assistance as needed or directs individual to appropriate resources with proper follow through. Wears ID badge in a visible location. Records and relays messages accurately. Works together in the spirit of teamwork. Communicates and disseminates information timely and appropriately. Complies timely with all requirements related to risk management, safety, infection control, employee health TB screening, security and fire. Provides for a safe environment for all client/patients, physicians and employees. Provides excellent customer service to all clients/patients, physicians and employees. Supports and participates in performance improvement process. Assumes responsibility for all mandatory in-services, certification and/or licensure, competencies, etc. COMPETENCIES: Technical Skills: Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average. Communication: Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data. Initiative: Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Flexibility: The ability to quickly adapt to changing conditions. Interpersonal Skills: Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control. Teamwork: Balances team and individual responsibilities; encourages others and asks for help when needed. Professionalism: Ensures product is delivered on time and is of the highest quality. Ethics: Treats people with respect; keeps commitments; inspires the trust of others. Physical Demands, Work Environment, and Expected Hours of Work: This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear. An individual in this position will be required to lift or carry weight up to 25 lbs. Work is performed under normal office conditions. Noise level is moderate (computers, printers, telephones). May be required to work extended periods of time at a computer terminal. May encounter difficult situations, including contact with mentally ill and deceased residents. This position requires the use of personal protective equipment (gloves) in job performance. TRAVEL: Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs. Minimal overnight; Up to 10% by automobile. EDUCATION AND EXPERIENCE REQUIREMENTS: Education: High School Diploma or GED. Direct Previous Experience: One (1) year data entry, computer-related experience, or clerical and systems experience, preferably in a healthcare environment. Knowledge, Skills & Abilities: Demonstrated data entry ability with attention to detail, speed and accuracy. Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities. Organizational, teaching, human resource, management skills. #J-18808-Ljbffr