Base Customer Service Trainer

3 weeks ago

Tampa, United States Sheltair Aviation Full time

** Base Customer Service Trainer**

**Job Category****:** Operations **Requisition Number****:** BASEC001642 Showing 1 location **Job Details**

**Description**

This customer service base coach position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration, and courtesy at all times. Although customer service is a top priority, a large number of the CSRs/Coach daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations

This customer service base coach position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration, and courtesy at all times. Although customer service is a top priority, a large number of the CSRs/Coach daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. Conduct new employee and recurring training as needed with CSRs. The CSR Coach is also responsible for entering data related to invoicing, payment processing, and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water, and other items as provided. The CSR Coach must be able to accommodate changing work hours, variable schedules, and weekend work as required.

**Qualifications:**

* A High School diploma or GED an Associates degree is preferred.

* Two to four years relevant experience in related field.

* Strong interpersonal, communication, organizational and customer service skills.

* A valid drivers license.

* Proficiency in basic math.

* Proficiency in TFBO/EFBO, Microsoft Office, Excel, Power point.

* A typing speed of at least 40 - 60 words per minute.

* A professional appearance.

**SKILLS/ABILITIES:**

* Facilitate new employees training as needed

* Understand and stay current with company processes and procedures

* Knowledge on the customer service manual

* Capable of responding to questions from management, team and customers

* Delivery, review, and maintenance of training programs or training curriculum to ensure the training needs of the organization are met.

* Provide classroom-style training, demonstrations, on-the-job training,

* Partner with peer and Customer service training team on shared responsibilities.

* Keep abreast of current learning and performance training strategies, delivery methods, and techniques.

* Measure and evaluate the effectiveness of training in achieving desired outcomes.

* Provide training Matrix performance feedback.

* Ability to build trust between Sheltair teammates

* Demonstrated performance in maintaining customer service and uniform standards

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Personal Trainer

    3 weeks ago

    Tampa, United States Bosstinnett Enterprises Llc Full time

    Job DescriptionJob DescriptionTrainers focus on mentoring members and clients to help them improve their health and quality of life through fitness. They take the time to work with others, using their knowledge, skills, and abilities to conduct safe and effective exercise sessions for a variety of participants.Suggested RequirementsGood at influencing...

  • Retail & Event-Based Customer Service

    3 weeks ago

    Tampa, United States Jet Life International Full time

    Job DescriptionJob DescriptionRetail & Event-Based Customer ServiceFull-Time/ Entry-Level / On-Site Start 2023 off on the right foot with a new customer service position that offers you the potential for rapid advancement and earnings above the national average! If you're over 18, enjoy working with customers, and are up for a new challenge, we'd...

  • Personal Trainer- Tampa

    3 hours ago

    Tampa, United States Klasik Fit Full time

    Klasik Fit is looking for energetic, bubbly and excited personal trainers to join our #fitfam. Our team is currently looking for someone to start Part time, 20-hours per week with the opportunity to grow into a full time position. This is an IN-PERSON role with virtual opportunities. We are different from a big box gym and not your average personal trainers!...

  • Program Ready Trainer

    6 days ago

    Tampa, United States Concentrix Full time

    Description The Program Ready Trainer II (PRT) is a temporary training role that is designed to introduce agents to the training organization by supporting the delivery of client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs. This position requires attaining and...

  • Customer Service

    2 weeks ago

    Tampa, Florida, United States Labcorp Full time

    Work Schedule: Sunday-Thursday 8:00am - 4:30pm ESTRequirements· High School Diploma or GED equivalent required· Associate's or Bachelor's degree highly desired· Previous experience in a customer service role· Experience working in a contact center/call center environment is preferred· Prior healthcare industry, such as a physician's office or a hospital...

  • Customer Service Specialist

    1 week ago

    Tampa, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024635 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide the most accurate,...

  • Customer Service Agents

    3 weeks ago

    Tampa, United States RemX Full time

    RemX is seeking Customer Service Reps for On-Site roles in Knoxville, TN. This is an inbound call center/customer service environment where you will be dealing with members regarding their benefits. Position Title: Customer Service Agent Location: Onsite - Knoxville, TN Pay: 17.00 Hours: M-F 8am-5pm Job type: Full Time/Contract Key Responsibilities:...

  • Customer Service Agents

    12 hours ago

    Tampa, United States RemX Full time

    RemX is seeking Customer Service Reps for On-Site roles in Knoxville, TN. This is an inbound call center/customer service environment where you will be dealing with members regarding their benefits. Position Title: Customer Service Agent Location: Onsite - Knoxville, TN Pay: 17.00 Hours: M-F 8am-5pm Job type: Full Time/Contract Key Responsibilities: •...

  • Research And Development Technician

    3 days ago

    Tampa, United States Base Culture Full time

    Role DescriptionThis is a full-time on-site role for a Research and Development Technician at Base Culture in Tampa, FL. As a Research and Development Technician, your day-to-day tasks will involve conducting research and development activities for portfolio optimization and new product development, performing culinary experiments, ensuring quality control,...

  • PeopleSoft HCM Trainer

    1 week ago

    Tampa, United States ClinDCast Full time

    Job Description: PeopleSoft HCM Trainer Responsibilities: Develop and deliver training on PeopleSoft HCM modules. Articulate module information during interviews. Preference for Texas state agency PeopleSoft training. Mandatory Skills: 8 years of PeopleSoft HCM training development and delivery. Create instructor materials for modules. Organize curriculum...

  • PeopleSoft HCM Trainer

    13 hours ago

    Tampa, United States ClinDCast Full time

    Job Description: PeopleSoft HCM Trainer Responsibilities: Develop and deliver training on PeopleSoft HCM modules. Articulate module information during interviews. Preference for Texas state agency PeopleSoft training. Mandatory Skills: 8 years of PeopleSoft HCM training development and delivery. Create instructor materials for modules. Organize curriculum...

  • Joint SOF Trainer

    1 day ago

    Tampa, United States WWC Global Full time

    The Joint SOF Trainer (Fires) IV assists Theater Special Operations Commands, SOF Service Components, and joint Special Operations Forces (SOF) Headquarters in the planning, coordination, and execution of functional and joint collective training that focuses at the operational and strategic levels of war. The trainers support joint SOF headquarters includes...

  • Joint SOF Trainer

    3 days ago

    Tampa, United States WWC Global Full time

    Job DescriptionJob DescriptionThe Joint SOF Trainer (Fires) IV assists Theater Special Operations Commands, SOF Service Components, and joint Special Operations Forces (SOF) Headquarters in the planning, coordination, and execution of functional and joint collective training that focuses at the operational and strategic levels of war. The trainers support...

  • Customer Services

    4 weeks ago

    Tampa, United States K Enterprise LLC Full time

    Job DescriptionJob DescriptionOverview:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service/Sales Representative. In this role, you will be responsible for providing exceptional service to our customers and driving sales. If you have a passion for delivering excellent customer experiences and possess...

  • Joint SOF Trainer

    1 week ago

    Tampa, United States WWC Global Full time

    Job DescriptionJob DescriptionWWC Federal is currently seeking a Joint SOF Trainer (Communications) IV for a high visibility program providing training and exercise support to U.S. Special Operations Command (USSOCOM). Joint SOF Trainers provide C4I, Defense Cyber Operations (DCO) and Knowledge Management (KM) designs for Master Scenario Event List (MSEL)...

  • Joint SOF Trainer

    1 week ago

    Tampa, United States WWC Global Full time

    Description WWC Federal is currently seeking a Joint SOF Trainer (Communications) IV for a high visibility program providing training and exercise support to U.S. Special Operations Command (USSOCOM). Joint SOF Trainers provide C4I, Defense Cyber Operations (DCO) and Knowledge Management (KM) designs for Master Scenario Event List (MSEL) injects for...

  • Epic Credentialed Trainer

    2 weeks ago

    Tampa, United States Tampa General Hospital Full time

    Job Summary Under the guidance of the Director and Manager of Epic Training, the Epic Credentialed Trainer follows established policies, procedures, professional guidelines, adult learning principles, and evidence-based practice to align educational needs and identified training strategies of Tampa General Hospital including travel as needed....

  • Cashier Customer Service

    3 weeks ago

    Tampa, United States Carrollwood Compounding Center Full time

    Job DescriptionJob DescriptionWe are seeking a Cashier Customer Service to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting and dealing with pharmacy patients.Responsibilities:Welcome and identify customer needsExplain products and services to customersMonitor inventory to...

  • Joint SOF Trainer

    1 week ago

    Tampa, United States WWC Global Full time

    Job DescriptionJob DescriptionWWC Federal is currently seeking a Joint SOF Trainer (Operations & Planning) IV for a high visibility program providing training and exercise support to U.S. Special Operations Command (USSOCOM). The Joint SOF Trainer personnel plan, direct, and coordinate the activities required to execute the various portions of the Joint...

  • Customer Service Agent

    3 days ago

    Tampa, United States Highland Management Group Full time

    At Highland Management Group, we boast a strong history of entrepreneurial opportunities by using our unique learning experience, innovation, and new value creation alongside our promotion from within training model. We provide training for our Customer Service Agents that will emphasize the improvement and performance of our employees. It is an educational...