Patient Access Lead
2 months ago
Job Description - Patient Access Lead - Call Center (2400777)
Position Summary
At Stony Brook Medicine, our
Patient Access Representatives
are responsible for completing varied, diverse, and specialized duties to support the Revenue Cycle, Compliance, and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening, and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge, and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
The Patient Access Lead Representative
assigned to the
Call Center
is a key member of the Patient Access Services team, serving as scheduling/pre-registration team super user, working with the Supervisor to ensure productivity and quality standards are consistently met. Concurrently assists with the timely completion of scheduling and/or pre-registration tasks.
The Lead representative assumes delegated responsibilities in the absences of the Supervisor, and duties of a Patient Access Call Center Lead Representative may include the following, but are not limited to:
Assists Supervisor in evaluating patient scheduling and pre-registration issues; responsible for communicating resolution steps or changes in work effort to appropriate staff.
Work directly with staff to ensure workflow consistency and routine compliance with departmental and hospital policy and procedures.
Provide positive guidance and direction to staff on matters of scheduling/pre-registration protocols and process flows. Identifies and communicates staff development needs to Supervisor and provides training or re-education support.
Evaluate patient experience or internal stakeholder satisfaction issues and escalate to Supervisor / Sr. Manager as necessary.
Models excellent communication and interpersonal skills in interactions with patients, staff, and enterprise stakeholders.
Coordinates work assignments for call center staff in collaboration with Supervisor.
Contribute staff performance input to Supervisor to support evaluation processes.
Utilize work lists, reports, dedicated mailboxes, and other resources to monitor productivity and registration quality. Adjust staff assignments to meet changing demands.
Demonstrates a positive organizational attitude and commitment to patient experience. Maintains a respectful and compassionate demeanor and provides high-quality patient-centered care.
The selected candidate will be required to work some holidays and will be scheduled to work every other weekend. The schedule/pass days are subject to change.
Qualifications
Required:
Associate's Degree and one year of working experience in healthcare or related industry with demonstrated experience in billing, collections, customer service.
In lieu of Degree, a minimum of 3 years of experience in healthcare revenue cycle or related industry with demonstrated excellence working in billing, collections, customer service, ideally within a call center customer service model.
Demonstrated excellence in verbal and written communication, computing, and multi-tasking skills. Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
Preferred:
Bilingual in English and Spanish.
Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration / Financial / IT systems.
Knowledge of medical terminology.
Previous experience as a patient access representative at a Medical Center is preferred.
Experience using Cerner Enterprise Wide Scheduling strongly preferred.
Prior to start date, the selected candidate must meet the following requirements:
Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
Complete electronic reference check with a minimum of three (3) professional references.
Successfully complete a 4 panel drug screen*
Meet Regulatory Requirements for pre-employment screenings.
Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
*The hiring department will be responsible for any fee incurred for examination.
#J-18808-Ljbffr
-
Dental Patient Coordinator
4 weeks ago
Commack, United States The Smilist Full timeJob DescriptionJob DescriptionA well-established dental group practice is seeking an experienced Patient Coordinator/Receptionist to join its growing team. Employees enjoy a competitive compensation and benefits package, flexibility and many opportunities for growth and advancement.Pay Range: $20.00 to $24.00/hourPatient Coordinator Job Requirements:A...
-
Patient Care Coordinator
3 months ago
Commack, United States Professional Physical Therapy Full timeProfessional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and...
-
Patient Care Coordinator
3 weeks ago
Commack, United States Professional Physical Therapy Part timeJob DescriptionJob DescriptionProfessional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing...
-
Physical Therapist
7 days ago
Commack, New York, United States Professional Physical Therapy Full timeJob SummaryProfessional Physical Therapy is seeking a highly motivated and dedicated Physical Therapist to join our team. As a leading provider of outpatient physical and hand therapy and rehabilitation services throughout the Northeast, we offer a dynamic and collaborative work environment that fosters clinical excellence and personal advancement.Key...
-
Kitchen Operations Lead
5 days ago
Commack, New York, United States Bar Grazie Full timeBar Grazie is seeking a dedicated and experienced Kitchen Operations Lead to join our team. In this role, you will play a vital part in ensuring the smooth and efficient operation of our kitchen, upholding the highest standards of food quality and safety. Responsibilities: Maintain strict adherence to all food safety regulations, including ServSafe...
-
CRNA Opportunity in Southeastern Maine
2 days ago
Commack, New York, United States Opportunity Healthcare Full timeJob SummaryOpportunity Healthcare is seeking a skilled CRNA to join our team at a Critical Access Hospital in southeastern Maine. As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to the success of our organization.Key ResponsibilitiesProvide...
-
Commack, New York, United States Physician Empire Full timeAbout the Opportunity:We are seeking a skilled Emergency Medicine Physician to join our team at Physician Empire in a growing community in Maine. This is an exciting opportunity to work in a dynamic environment with a strong focus on patient care and community involvement.Key Highlights:20 miles to Brunswick & the ocean30 minutes to Portland & Augusta130...
-
Anesthesiologist Position in Northeast Maine
2 days ago
Commack, New York, United States Physician Empire Full timeAbout the OpportunityNortheast Maine is a dynamic community that offers a unique blend of natural beauty and economic opportunity. The region is home to a strong and growing healthcare system, with a regional airport that provides convenient access to major cities.Practice OverviewThe Anesthesiology practice at Physician Empire is a leading provider of...
-
Commack, New York, United States Physician Empire Full timeAbout the OpportunityWe are seeking an experienced oncologist with leadership potential to join our busy practice in Northern Maine.Key Highlights:Join a dynamic team of healthcare professionals in a college communityEnjoy a high quality of life in a beautiful and scenic regionAccess to multiple daily direct flights to BostonOpportunities for leadership and...
-
Physician Opportunity in Northern Maine
2 days ago
Commack, New York, United States Physician Empire Full timeJob Opportunity at Physician EmpireAbout the PositionWe are seeking a highly skilled and experienced surgeon to join our team at Physician Empire. As a leading healthcare provider in Northern Maine, we offer a unique opportunity for a physician to work in a busy and well-established group practice.Key HighlightsJoin a team of 2 full-time Ophthalmologists, 1...
-
Commack, New York, United States Physician Empire Full timeRural Northeast Maine OpportunityAbout the PracticeThe successful candidate will join a multidisciplinary team of healthcare professionals in providing high-quality, patient-centered care to obstetrical and gynecological patients.Practice CharacteristicsThe practice is a 33-physician multispecialty group with a strong reputation for delivering compassionate...
-
Hematology and Oncology Position in Maine
2 days ago
Commack, New York, United States Physician Empire Full timeAbout the OpportunityWe are seeking a skilled physician to join our team at Physician Empire in Northeast Maine. This is a full-time, permanent position with a salaried (exempt) professional schedule, working 8-hour shifts, 5 days a week.Practice DetailsRegional airport offers convenient access to Boston's Logan International Airport230 miles to Quebec,...
-
Commack, New York, United States Physician Empire Full timeAbout the Opportunity:We are seeking a skilled Emergency Medicine Physician to join our team at Physician Empire in a growing community in Maine. This is an exciting opportunity to work in a dynamic environment with a strong focus on patient care and community involvement.Key Highlights:20 miles to Brunswick & the ocean30 minutes to Portland & Augusta130...
-
Urologist Opportunity in Northern Maine
2 days ago
Commack, New York, United States Physician Empire Full timeWonderful Northern Maine OpportunityLocation: Northern MaineJob Type: Full-timeCompany: Physician EmpireAbout the Job:We are seeking a skilled Urologist to join our team at Physician Empire in Northern Maine. As a Urologist with our company, you will have the opportunity to work with a wide range of patients and provide personalized...
-
Physical Therapy Aide
4 days ago
Commack, United States METRO PHYSICAL & AQUATIC THERAPY Full timeJob DescriptionJob DescriptionDescription:Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company that offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do,...
-
Commack, New York, United States Physician Empire Full timeAbout the OpportunityWe are seeking a highly skilled Critical Care Physician with expertise in Pulmonology to join our team at Physician Empire. As a critical care specialist, you will have the opportunity to work in our ICU, providing exceptional patient care and collaborating with our multidisciplinary team.Key ResponsibilitiesProvide high-quality patient...
-
Dialysis Clinical Manager Registered Nurse
3 months ago
Commack, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure provision of quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory...
-
Skin Care Specialist
1 week ago
Commack, New York, United States Massage Envy Full timePosition Overview:Are you passionate about enhancing clients' self-esteem and helping them feel radiant in their own skin?At Massage Envy, we pride ourselves on being not just the foremost provider of accessible massage services, but also the leading destination for skin care treatments in the country. As a skin care specialist at our franchised locations,...
-
Emergency Veterinary Assistant
2 months ago
Commack, United States Veterinary Emergency Group Full timeWHO WE ARE Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we...
-
CRNA Opportunity in Southeastern Maine
2 days ago
Commack, New York, United States Opportunity Healthcare Full timeJob SummaryOpportunity Healthcare is seeking a skilled Certified Registered Nurse Anesthetist (CRNA) to join our team at an established Critical Access Hospital in southeastern Maine. As a CRNA with Opportunity Healthcare, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to...
