Guest Service Agent

4 weeks ago

Columbus, United States Le Meridien Columbus Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Le Meridien Columbus, The Joseph

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Guest Service Agent

    2 weeks ago

    Columbus, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsColumbus, OH time typeFull time posted onPosted Today job requisition idR11569 Starting at $14 per hour!Property Location: 88 East Nationwide Blvd. - Columbus, Ohio 43215**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you...

  • Guest Service Agent

    7 days ago

    Columbus, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsColumbus, OH time typeFull time posted onPosted Today job requisition idR11569 Starting at $14 per hour!Property Location: 88 East Nationwide Blvd. - Columbus, Ohio 43215**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you...

  • Guest Service Agent

    3 weeks ago

    Columbus, United States Columbus Region Full time

    **Guest Service Agent** Pay starting at $13.50 per hour!Property Location: 88 East Nationwide Blvd. - Columbus, Ohio 43215****YOU BELONG AT DRURY HOTELS.**** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at Drury Hotels. Theres a place for you here today (and for tomorrow) in...

  • Guest Service Agent

    1 week ago

    Columbus, United States Columbus Region Full time

    **Guest Service Agent** Pay starting at $13.50 per hour!Property Location: 88 East Nationwide Blvd. - Columbus, Ohio 43215****YOU BELONG AT DRURY HOTELS.**** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at Drury Hotels. Theres a place for you here today (and for tomorrow) in...

  • Guest Services Agent

    7 days ago

    Columbus, Ohio, United States Hilton Full time

    Our Front Office Team at the Hilton Columbus Downtown is currently seeking a Guest Services Agent to work at our award-winning property.Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 72,000 square feet of event space and several unique dining...

  • Guest Service Agent

    3 weeks ago

    Columbus, United States The Westin Great Southern Columbus Full time

    We are seeking a guest focused, friendly Guest Service Agent who can ensure a positive, lasting impression through attending to guests’ needs, including, but not limited to, registration, checkout, and cashiering.What you will be doingGreet and welcome guests upon arrival.Register guests into the computer, verifying reservation, address, and payment...

  • Guest Service Agent

    4 weeks ago

    Columbus, Ohio, United States The Westin Great Southern Columbus Full time

    We are seeking a guest focused, friendly Guest Service Agent who can ensure a positive, lasting impression through attending to guests' needs, including, but not limited to, registration, checkout, and cashiering.What you will be doingGreet and welcome guests upon arrival.Register guests into the computer, verifying reservation, address, and payment...

  • Guest Service Agent

    1 week ago

    Columbus, Ohio, United States The Westin Great Southern Columbus Full time

    We are seeking a guest focused, friendly Guest Service Agent who can ensure a positive, lasting impression through attending to guests' needs, including, but not limited to, registration, checkout, and cashiering.What you will be doingGreet and welcome guests upon arrival.Register guests into the computer, verifying reservation, address, and payment...

  • Guest Services Agent

    2 weeks ago

    Columbus, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Guest, Processing, Hospitality

  • Hotel Guest Service Representative/Front Desk Agent

    2 weeks ago

    Columbus, United States Buffalo Lodging Associates Full time

    Front Desk Agent/ Guest Service Representative Location: Holiday Inn Express & Suites -Columbus Airport East, 6305 East Broad Street Columbus, OH 43240 Job Details: Holiday Inn Express is seeking a Front Desk Agent to join their team! The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: *...

  • Hotel Guest Service Representative/Front Desk Agent

    1 week ago

    Columbus, United States Buffalo Lodging Associates Full time

    Front Desk Agent/ Guest Service Representative Location: Holiday Inn Express & Suites -Columbus Airport East, 6305 East Broad Street Columbus, OH 43240 Job Details: Holiday Inn Express is seeking a Front Desk Agent to join their team! The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: *...

  • Hotel Guest Service Representative/Front Desk Agent

    2 weeks ago

    Columbus, United States Buffalo Lodging Associates, LLC Full time

    Job DescriptionJob DescriptionFront Desk Agent/ Guest Service Representative Location: Holiday Inn Express & Suites -Columbus Airport East, 6305 East Broad Street Columbus, OH 43240Job Details:Holiday Inn Express is seeking a Front Desk Agent to join their team!The Front Desk Agent is the face of the hotel, and provides superior service to all guests....

  • Hotel Guest Service Representative/Front Desk Agent

    1 week ago

    Columbus, United States Buffalo Lodging Associates, LLC Full time

    Job DescriptionJob DescriptionFront Desk Agent/ Guest Service Representative Location: Holiday Inn Express & Suites -Columbus Airport East, 6305 East Broad Street Columbus, OH 43240Job Details:Holiday Inn Express is seeking a Front Desk Agent to join their team!The Front Desk Agent is the face of the hotel, and provides superior service to all guests....

  • Guest Services Agent

    2 weeks ago

    Columbus, United States The Junto Full time

    Job DescriptionJob DescriptionThe Junto is a modern-day embodiment of Ben Franklin and his club of the same name. His “club for mutual improvement” brought together people from all backgrounds to discuss issues and ideas of the time while enjoying life. With an emphasis on public gathering spaces, our hotel gives visitors, locals, entrepreneurs, and...

  • Guest Services Agent

    1 week ago

    Columbus, United States The Junto Full time

    Job DescriptionJob DescriptionThe Junto is a modern-day embodiment of Ben Franklin and his club of the same name. His “club for mutual improvement” brought together people from all backgrounds to discuss issues and ideas of the time while enjoying life. With an emphasis on public gathering spaces, our hotel gives visitors, locals, entrepreneurs, and...

  • Guest Service Representative

    5 days ago

    Columbus, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Customer Service Representative

    3 days ago

    Columbus, United States Jay Gemes - State Farm Agent Full time

    **Position Overview**: Are you ready to join a dynamic team that's been making waves in the insurance industry since 2012? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Colorado and a remote presence in Alabama - we offer flexible scheduling, a supportive work environment, and...

  • AC Hotel Front Desk Clerk/ with exceptional Guest Service Experience

    3 weeks ago

    Columbus, United States AC Hotel Columbus, RAM BROADWAY HOSPITALITY LLC Full time

    Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and...

  • AC Hotel Front Desk Clerk/ with exceptional Guest Service Experience

    3 days ago

    Columbus, United States AC Hotel Columbus, RAM BROADWAY HOSPITALITY LLC Full time

    Who Are We? RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and...

  • Customer Service Representative

    2 weeks ago

    Columbus, United States Amie Kim - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...