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Sales Associate

2 months ago

Walnut Creek, United States ALO Yoga Full time

OVERVIEW

The Sales Associate works to achieve store sales goals by setting the standard of the Alo experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education, and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Guest Service Associate thrives working on a team and relishes a culture of feedback and excellence. RESPONSIBILITIES

Impacts the business and store environment in a positive manner aligning with store leadership and company goals. Drive and exceed sales goals by leading Alo’s initiatives, while optimizing productivity and efficiency Ensure engagement with customers and provide a friendly and easy to shop environment Continue to build the client relationship daily with our customers In partnership with the leadership team, Analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. Knowledge of store goals, company communication, initiatives, new product launches, and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details Leverages company tools, incentives, and strategies to support meeting store goal Resolve client needs quickly & effectively ensuring customer satisfaction Educates guests and staff on our product, community, and culture Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence Ensure all front and back of house procedures are executed in accordance with the company Policy & Procedure Support other areas of the business, including Sales & Service and Cashier, as needed QUALIFICATIONS

Preferred 1+ years prior work experience in a client-centric, sales environment Passion for customer service and delivering exceptional experiences High energy, upbeat, and enthusiastic with the ability to integrate fun and work Self-motivated with a desire to achieve results and excel individually, and as a team Fosters genuine connection through empathy, compassion, integrity, and building trusting relationships Seniority Level: Entry level

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