Operations Specialist I

3 weeks ago

Raleigh, United States First Citizens Bank Full time

OverviewThis Operations Specialist I position on the Loan Doc Review team reviews loan documentation for accuracy for both Commercial and Consumer loans. Maintains Service Level Agreements for both Commercial and Consumer Loans. Handles verbal and written communication with internal loan officers. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and businessThis is a hybrid position that will require the individual work from the office 3 days a week. ResponsibilitiesService - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. QualificationsHigh School Diploma or GED and 1 years of experience in Clerical or administrativeAdditional Preferred QualificationsExperience reviewing both Commercial and Consumer loans for accuracyExperience with maintaining Service Level AgreementsALS system experience requiredCollateral Management System (CLS) system experience requiredTurbo Tracker experience required to track loan exceptions and notes

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