IT Support Specialist I

**IT Support Specialist I**

at Vacasa Boise. ID **Position Summary**

Vacasa is looking for a talented individual to join the IT team as an IT Support Specialist. Our success as a service company is dependent on excellent support agents who are able to assist the team with timely service delivery and excellent technical support. This role works in partnership with various technical service and functional business areas to drive toward technology service improvements, provide technical support and partner with teams of all areas responsible for IT service delivery.

**What Youll Do:**

* Respond, troubleshoot, and resolve tech support tickets in a round-robin ticketing system.

* Respond to team and sometimes employee requests via Slack

* Utilize Knowledge Base for Solutions, Workarounds, and Training

* Leverage multiple third-party applications we are integrated with to determine root cause of problems

* Provision new employee accounts with various SaaS applications.

* Provision hardware for new hires, including macOS and Windows computers.

* Diagnose and resolve hardware/software problems with both macOS and Windows devices.

* Ensures timely completion, follow-up, and documentation of all support requests based on established team baselines and SLAs.

* Work with or escalate issues to other IT team members as appropriate for resolution.

* Support hardware peripherals such as printers and copiers by resolving issues or escalating to vendors when appropriate.

* Provide iOS, macOS, and Windows device support.

* Some local travel may be required to small office locations to provide printer, network, and/or hardware support.

* Supply technical support for special events hosted by Vacasa.

* Put the Customer Experience FIRST

* Other duties, as assigned.

**What Youll Need:**

* Reliable internet connection.

* Reliable transportation.

**Skills and Qualifications:**

Minimum Qualifications

* 1+ years of IT support experience in a Help Desk or Service Desk environment

Preferred Qualifications

* Bachelors Degree in Information Technology or related field or various IT certifications related to IT Support: eg. CompTIA A+, CompTIA Network+, MTA, PMP, etc.

* Customer service experience in an IT environment.

* Excellent written and verbal communication skills with a strong customer focus

* Software/platform troubleshooting and problem solving experience

* Strong analytical skills with the ability to support concepts and theories for various projects

* Excels in a collaborative, team environment

* Experience in troubleshooting macOS and Windows hardware/software related issues

* Familiarity with network and systems is a plus

* Empathetic to the needs of our employees

* Attention to detail

**Vacasa Core Competencies**

* Customer Focus: Communicates effectively, builds effective teams

* Functional Excellence: Develops talent, values differences

* Managing Change: Drives vision and purpose, drives engagement

* Drive for Results: Instills trust, demonstrates self-awareness

**Work Environment, Availability and Travel Requirements, and Physical Demands:**

Work Environment

* Indoor and outdoor

* Telework eligibility

* Structure of the position: fixed schedule

Availability

* Standard workweek (Monday - Friday)

* Rotate weekend coverage (once every two months)

Travel

* Local travel may be required up to 50% of the week (depending on location)

*Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.*

*Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.*

*An offer of employment for this role will be contingent upon the successful completion of a background check.*

APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above. *

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vacasas Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Dep