Customer Care Center Representative

3 months ago

Paducah, United States DCC Propane, LLC Full time

The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned.

Duties and Responsibilities:

  • Provide exceptional customer service through phone and personal contact.
  • Resolve or escalate customer inquiries and/or complaints as needed.
  • Document and update customer records based upon the interactions.
  • Process payments and maintain customer accounts.
  • Assist with collections or handle billing inquiries as assigned.
  • Perform outbound calling campaigns to customers, and non-customers as assigned.
  • Strong data entry skills and attention to detail needed.
  • Must be able to work well in a fast-paced environment.
  • Provide resolution to gas and /or water service needs of customers.
  • Determine that service requests are within the scope of work performed by Company.
  • Take responsibility regarding all aspects of daily tasks and actions.
  • Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
  • Attend all safety meetings, training and/or in-services.
  • Regular attendance at the worksite is required.
Qualifications: Knowledge, Skills and Abilities
  • Ability to provide excellent customer service and build rapport with customers.
  • Exercise solid organizational and communication skills.
  • Good phone skills and computer literacy (MS Office).
  • Ability to work independently and effectively manage time.
  • Must be dependable with a stable work history.
  • Ability to follow verbal and written directions.
  • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
  • Effectively collaborate with leadership and employees to establish goals and standards.
  • Demonstrate a strong commitment to customer service and safety.
  • Ability to be a positive representative of the Company both internally and externally.
  • Ability to work with respect and cooperation at all times with fellow employees and customers.
Experience/Education:
  • High school diploma / GED is required.
  • Minimum of 3 years of experience in an office environment preferred.
  • Customer service or inside sales experience preferred.
Travel:

Local Travel only.

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to:
    • Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
    • Perform light lifting of supplies and materials from time to time.
    • Communicate with and exchange information verbally and in writing.
    • Move about in an office environment.
    • Work using repetitive motion.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Work requires physical efforts associated with using the computer and phones to access information.
Working Environment:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is:
  • Regularly in an office environment.
  • Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
  • Regularly required to manage a number of tasks at one time.
  • Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
  • Regularly exposed to sensory demands due to excessive computer use
  • The noise level in the work environment is usually moderate.


This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required.

Meet DCC Propane:

DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service.

We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful.

EOE Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Representative

    6 days ago

    Paducah, Kentucky, United States Burlington Full time

    We're looking for a Customer Service Representative to join our team at Burlington! As a Customer Service Representative, you'll be responsible for providing exceptional customer service, handling customer inquiries, and resolving any issues that may arise. You'll also be involved in maintaining a clean and organized sales floor, including restocking shelves...

  • Customer Service Representative

    3 weeks ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCOur company is a leading global pizza brand with a strong presence in various locations. We are committed to delivering high-quality products and exceptional customer service in a fast-paced and dynamic environment.Job Title: Customer Service RepresentativeWe are seeking a highly motivated and friendly individual to join our team as a...

  • Customer Service Representative

    3 weeks ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a friendly and efficient Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive experience for every customer who visits or calls our...

  • Customer Service Representative

    6 days ago

    Paducah, Kentucky, United States Burlington Full time

    At Burlington Stores, Inc., we're committed to delivering a world-class shopping experience for our customers.We're seeking a Customer Service Representative to join our Paducah store team, where you'll play a critical role in creating positive memories for our customers.You'll be responsible for greeting customers, responding to their needs, and resolving...

  • Customer Service Representative

    6 days ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    Key Responsibilities:Provide exceptional customer experiences by greeting customers and creating a positive atmosphereTake orders using technology and the Point of Sales System, ensuring accuracy and efficiencyMaintain a clean and organized store environment to ensure a great customer experienceAs a Customer Service Representative at Domino's Pizza LLC, you...

  • Customer Service Representative

    1 month ago

    Paducah, Kentucky, United States Burlington Full time

    Key ResponsibilitiesWe are looking for a Customer Service Representative who can deliver exceptional customer service with a positive and professional attitude. This includes accurately and efficiently processing transactions, maintaining a clean and organized workspace, and being flexible to work a variety of shifts including nights, weekends, and holidays....

  • Customer Service Representative

    2 weeks ago

    Paducah, Kentucky, United States RHODES CONVENIENCE STORES INC Full time

    Are you looking for a challenging and rewarding career in customer service? As a Customer Service Representative with Rhodes Convenience Stores, Inc., you will be responsible for providing exceptional service to our guests, generating sales, and maintaining a clean and welcoming store environment. We are seeking an energetic and motivated individual who is...

  • Customer Service Representative

    3 weeks ago

    Paducah, Kentucky, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a customer service representative. In this role, you will be responsible for providing exceptional service to members, handling customer complaints, and maintaining a positive store environment. If you are passionate about delivering outstanding customer...

  • Customer Service Representative

    2 months ago

    Paducah, United States Mammoth Holdings Full time

    At Mammoth Holdings, business is BOOMING! And we're looking to add a few key players to our winning team. Our goal is to help you learn and become the Best version of yourself! Mammoth Holdings is in search of friendly and motivated team members to fill the position of Member Services Representative. As a Member Services Representative, you will work as part...

  • Customer Service Representative

    6 days ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our staff, you will be responsible for providing exceptional customer service, handling phone and in-person orders, and maintaining a clean and safe working environment.About the RoleThis is a full-time position that requires a...

  • Customer Service Representative for Domino's Pizza

    6 days ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    We are seeking a skilled Customer Service Representative for Domino's Pizza to join our team! As a representative, you will be the face of our company, interacting with customers and providing them with an exceptional dining experience. Your duties will include taking orders, answering phones, and operating equipment to ensure that our customers receive...

  • Call Center Agent

    3 weeks ago

    Paducah, Kentucky, United States Drake Lighting Full time

    Job DescriptionData Entry and Call Center Representative needed at Drake Lighting. The ideal candidate will be organized, have excellent communication skills, and be able to handle multiple tasks efficiently.Responsibilities• Enter and update customer information and transactions accurately into the company database.• Respond to customer inquiries,...

  • Customer Service Representative

    3 weeks ago

    Paducah, Kentucky, United States Domino's Pizza LLC Full time

    About UsAt Domino's Pizza LLC, we pride ourselves on being a people-first organization. We believe that our team members are our most important ingredient, and we strive to create a positive and supportive work environment.Job SummaryWe are seeking a Customer Service Representative to join our team. The successful candidate will have excellent communication...

  • Customer Service Representative

    6 days ago

    Paducah, Kentucky, United States Michael's Inc Full time

    About MichaelsMichaels is a leading arts and crafts retailer in the United States. We offer a wide range of products and services to our customers.Salary InformationThe estimated salary for this position is between $10.50 and $12.50 per hour, depending on experience.About the JobProvide exceptional customer service to all customers.Assist customers in...

  • Sales Representative

    6 days ago

    Paducah, Kentucky, United States Sunglass Hut Full time

    Sales Representative OpportunityAt Sunglass Hut, we are seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for utilizing our sales tools to consistently deliver sales plan and company objectives.We offer an estimated annual salary of $45,000 - $60,000, depending on your...

  • Customer Service Representative

    1 week ago

    Paducah, Kentucky, United States Burger King Full time

    Job OverviewWe are seeking a friendly, energetic and dependable team member to join our Burger King family. As a customer-focused individual, you will be responsible for greeting guests, taking orders, preparing/cooking/serving food, cleaning and stocking.Your main goal is to provide an exceptional dining experience for our customers while ensuring that the...

  • Customer Service Representative

    6 days ago

    Paducah, Kentucky, United States Wal-Mart Stores , Inc. Full time

    About Us: Wal-Mart Stores, Inc. is a leading retailer offering a wide range of products and services to customers. As a Sales Associate in our Apparel Department, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.What You'll Do:Assist customers with finding products...

  • Customer Service Representative

    6 days ago

    Paducah, Texas, United States Yesway Full time

    **Overview of Role:**Sales Associates play a critical role in delivering an outstanding shopping experience for our customers. If you're passionate about working in retail and have excellent communication skills, we encourage you to apply for this exciting opportunity.**Responsibilities and Expectations:**We're looking for someone who can provide exceptional...

  • Customer Service Ambassador

    2 weeks ago

    Paducah, Texas, United States Family Dollar Full time

    **About Family Dollar:**Family Dollar is a leading variety store chain that offers a wide range of products and services to our customers.We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative, you will be responsible for providing exceptional service to our customers,...

  • Customer Service Representative

    3 weeks ago

    Paducah, Kentucky, United States Burlington Full time

    Burlington Stores, Inc. is a leading off-price retailer offering a wide range of products at discounted prices. We are seeking a detail-oriented and customer-focused Retail Sales Associate to join our team.**Responsibilities:*** Greet and assist customers in locating merchandise** Process transactions accurately and efficiently** Assist with inventory...