Business Development Representative/ Customer Service

4 weeks ago

Quincy, United States Shottenkirk Automotive Full time

Overview:

Customer Service and/or Sales Experience is a PLUS

Shottenkirk Quincy Toyota is looking for energetic and motivated people to join our growing Business Development Center. Applicant must be customer focused self-motivated, enthusiastic, dependable, and results driven. We need customer service minded individuals who have the ability to work as team players as well as to work independently with little to no direction.

The Shottenkirk Automotive Group currently operates 26 Automotive Dealerships in 6 states and employs over 2,300 people. We are family-owned and have been in business for over 60 years. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

What we offer:

  • Employee discounts on products, services, and vehicle purchases
  • 5-day work week
  • Closed on Sundays
  • Employer- paid holidays and paid time off
  • Medical, Dental, and Vision Insurance
  • 401(k) plan
  • Career advancement opportunities and promotions from within
  • Paid Training
  • Long-term and short-term disability
  • Employee Assistance Program
  • Company-paid life insurance for full-time employees (additional coverage available)
  • Skillset enhancement opportunities
  • Employee Recognition Programs
  • Company giveaways to local events and attractions
  • Family-owned and family-operated


Responsibilities:

BDC Representative:

  • Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate sales or service appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms, and other documentation on a timely basis.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
  • Perform other job-related duties as assigned.


Qualifications:

BDC Representative:

  • Customer service and/or sales experience preferred.
  • The ability to make a minimum of 80+ inbound/outbound calls per day.
  • Must have strong computer and phone skills and pay careful attention to detail
  • Valid in-state driver's license.
  • Professional personal appearance.
  • Excellent communication skills.
  • Acceptable driving record.
  • Must be authorized to work in the U.S. without sponsorship and be a current resident
  • Must pass pre-employment testing to include background checks, MVR, and drug test


We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

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