Service Desk Lead

7 days ago

Woodbridge, United States Delta Consulting Group Full time

Delta Consulting Group (Delta), a prominent consulting firm specializing in dispute resolution, project advisory, and risk mitigation, is actively seeking a highly motivated, talented, and detail-oriented Service Desk Lead / Help Desk Technician (Tier 2) with experience supporting professional services firms. This position is based in Woodbridge, VA. Work Location: The candidate must live within a reasonable driving distance of our Woodbridge, VA office and be able to work onsite daily. Limited hybrid work options may be available after successfully completing a minimum of 90 days in the office. Schedule: Monday - Friday. Schedule to be determined to meet department needs. Occasional night and weekends may be required. The successful candidate will provide essential IT support to our global team, ensuring optimal performance across end-user workstations and company-supported applications. Responsibilities include troubleshooting issues, administering systems, and serving as the primary liaison between our in-house support and managed service providers (MSPs). Additionally, you will collaborate with leadership to develop service standards, performance metrics, and improve documentation, policies, and onboarding materials. This is an exciting opportunity for someone who thrives in a dynamic environment, is ready to tackle complex challenges, and is committed to delivering exceptional IT services across multiple time zones. If you're a proactive, hands-on team player with a passion for client service, we encourage you to apply Primary duties include: Team Supervision and MSP Coordination: Supervise the internal support team and manage the relationship with external MSP to ensure high-quality, responsive support services that consistently meet or exceed defined SLAs. Advanced Technical Support: Provide expert-level support for complex technical issues, specializing in CATO Networks, Cisco Duo, Cisco Meraki, Microsoft Azure, Active Directory, Microsoft 365, and Microsoft Teams/Teams Telephony. Network and System Maintenance: Administer TCP/IP-based LANs, with proficiency in Cisco Meraki and CATO Networks. Under the direct supervision of IT leadership, manage VMware virtual environments and optimize system performance. Software and Hardware Management: Lead software and hardware installations and upgrades, ensuring compatibility and security with Cisco Duo, Adobe, Microsoft Azure, Active Directory, and Teams Telephony. Security and Compliance Knowledge: Ability to administer Cisco Meraki with a general understanding of SOC 2, CMMC, PCI, and NIST frameworks. User Training and Documentation: Develop and conduct user training sessions on systems and applications. Maintain detailed IT procedure documentation. Collaborative Problem-Solving: Work with IT and other departments to effectively resolve IT issues and support strategic technology infrastructure projects. The candidate must possess an ability to: Administer Microsoft operating systems and Office 365 environments proficiently Proactively identify and address security vulnerabilities Learn quickly, multitask effectively, and retain detailed information Thrive in high-pressure situations by maintaining professionalism, meeting deadlines, and ensuring the highest level of client satisfaction while promptly resolving issues Demonstrate both independent and collaborative teamwork capabilities Exhibit reliability in attendance and punctuality Handle routine day-to-day tasks as well as complex technical issues independently, taking ownership without the need for constant supervision Conduct self-reviews to ensure completeness and accuracy Perform additional duties as assigned Requirements: A minimum of 5 years of experience in help desk or technical support roles, with knowledge of CATO Networks, Cisco Duo, Cisco Meraki, Microsoft Azure, Active Directory, Microsoft 365, and Microsoft Teams/Teams Telephony Proficiency in both Windows and Apple operating systems, networking, and a variety of software applications Understanding of network security, with hands-on experience administering firewalls, VPNs, and Cisco Duo Excellent communication skills, with the ability to explain technical concepts to non-technical users A problem-solving mindset accompanied by strong analytical and organizational skills Ability to maintain the confidentiality of information being processed, stored, or accessed by end users Ability to communicate technical information to non-technical personnel Experience working with senior-level executives Eligibility to work for any employer in the United States Education/Certifications: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred A+ and/or MCP (Microsoft Certified Professional) certification highly desired If you are a proactive and skilled support technician with a passion for technology and a dedication to providing exceptional support, we encourage you to apply. Join our dynamic team at Delta Consulting Group and help us drive excellence in IT support while contributing to the success of our clients worldwide. As a Delta employee, you will be able to learn, lead, serve and be recognized for your contributions. Individuals who thrive at Delta are motivated, talented, serious, and diligent and want to join and remain a part of a winning team. Our goal is to provide rewarding career opportunities and invest in the success of our employees. We offer opportunities for career advancement and continued education, a great employee benefits package, and a relaxed work environment. About Delta Consulting Group: For over 20 years, Delta Consulting Group has provided project advisory, investigations, risk mitigation, and dispute resolution services to our clients around the world. We have worked with the most prominent global law firms and numerous Fortune 500 companies in over 75 countries. Our multi-disciplined professionals in engineering, accounting, finance, economics, fraud, construction, project management, and litigation support deliver independent strategic advice to resolve our client’s most difficult situations. A defining feature of Delta Consulting Group is that it is a 100% employee-owned company. This means the work product of Delta reflects those who make it possible Delta's professionals are motivated by passion, participation, inclusion, value, trust, equity, and fairness. At Delta Consulting Group, the employees care deeply about providing each client with quality work. After 20 years, Delta Consulting Group’s employees continue to stay committed to transparency and dedicated to “Making the Difference" every day for their clients and colleagues. Delta Consulting Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr

  • Front Desk Attendant

    3 weeks ago

    Woodbridge, United States UFC Gym Full time

    Benefits: Employee discounts Paid time off Training & development The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. ESSENTIAL DUTIES & RESPONSIBILITIE Front Desk, Attendant, Customer Service, Night Shift, Instructor, Hotel

  • Front Desk Representative

    3 days ago

    Woodbridge, Virginia, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent...

  • Front Desk Representative

    3 weeks ago

    Woodbridge, New Jersey, United States Crunch Fitness Full time

    Front Desk AssociateCome change lives through fitnessJob Summary:The Front Desk Associate will play a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide exceptional customer service. This individual will demonstrate a strong understanding of company-wide policies and...

  • Front Desk Representative

    3 days ago

    Woodbridge, New Jersey, United States Crunch Fitness Full time

    Front Desk Associate Job DescriptionCome change lives through fitness and make a difference in the lives of our members.Job Summary:The Front Desk Associate will play a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide exceptional customer service. This individual will...

  • Front Desk Representative

    1 week ago

    Woodbridge, Virginia, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Answer guest inquiries and provide information...

  • Front Desk Associate

    2 weeks ago

    Woodbridge, New Jersey, United States UFC Gym Full time

    Benefits:Employee discounts Paid time off Training & developmentJob Summary:The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Essential Duties &...

  • Front Desk Associate

    3 days ago

    Woodbridge, New Jersey, United States Crunch Fitness Full time

    Job Summary:The Front Desk Associate will play a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide exceptional customer service. This individual will demonstrate a strong understanding and command of all company-wide policies and initiatives to uphold the integrity of the...

  • Front Desk Representative

    3 weeks ago

    Woodbridge, Virginia, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Agent to join our team at Courtyard Potomac Mills. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesRespond to guest inquiries and provide information on hotel...

  • Front Desk Representative

    4 weeks ago

    Woodbridge, Virginia, United States Courtyard Potomac Mills Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Potomac Mills. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Front Desk/Host Representative

    4 weeks ago

    Woodbridge, New Jersey, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host Representative to join our team at Dave & Buster's. As a key member of our front-of-house staff, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide...

  • Front Desk Associate Early Morning Shift

    3 days ago

    Woodbridge, Virginia, United States Gold's Gym Full time

    Front Desk Associate Early Morning ShiftAt Gold's Gym, we're seeking a highly motivated and customer-focused Front Desk Associate to join our team in the early morning shift. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience for all.Key...

  • Front Desk Associate Morning Opener

    4 weeks ago

    Woodbridge, New Jersey, United States Crunch Fitness Full time

    Job SummaryThe Front Desk Associate Morning Opener will play a vital role in ensuring the smooth operation of the Front Desk department, providing exceptional customer service and upholding the Crunch Fitness brand.Key ResponsibilitiesMembership Sales: Meet and greet members, promote membership sales, and facilitate sales transactions.Front Desk Operations:...

  • Front Desk Night Auditor

    3 weeks ago

    Woodbridge, Virginia, United States Marquee Hospitality Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Auditor to join our team at Marquee Hospitality. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional guest service during the overnight shift.Key ResponsibilitiesFinancial Management: Balance...

  • Service Technician

    2 weeks ago

    Woodbridge, New Jersey, United States Hobart Service Full time

    Job OverviewHobart Service, a leading provider of commercial food equipment service solutions, is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for troubleshooting, diagnosing, and repairing a variety of commercial food equipment, including cooking, food preparation, ware washers, weigh wrap, baking,...

  • Front Desk Representative

    4 weeks ago

    Woodbridge, Virginia, United States Courtyard Potomac Mills Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional customer service to all guests during their stay at Courtyard Potomac Mills. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key Responsibilities:Provide warm and welcoming service to all...

  • Front Desk Representative

    4 weeks ago

    Woodbridge, Virginia, United States Courtyard Potomac Mills Full time

    Job Summary:The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Responsibilities:Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local amenities.Follow all cash handling and credit...

  • Front Desk Associate Early Morning Shift

    3 weeks ago

    Woodbridge, Virginia, United States Gold's Gym LowellKrongaard Group Full time

    Front Desk Associate Role Overview We are seeking a detail-oriented individual to join our team as a Front Desk Associate for the early morning shift. This role is responsible for greeting and directing members, guests, and staff as they enter the gym. The successful candidate will provide excellent customer service, respond to inquiries about gym...

  • Guest Services Rep Part

    1 week ago

    Woodbridge, United States Extended Stay Full time

    Extended Stay - 1 Hoover Way [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect...

  • Guest Services Rep Part

    7 days ago

    Woodbridge, United States Extended Stay Full time

    Extended Stay - 1 Hoover Way [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Representative

    7 days ago

    Woodbridge, New Jersey, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest experiences and ensuring that our guests feel welcome and supported throughout their stay.Key Responsibilities:Assist guests with all requests and...