Customer Service, Sleep Clinic Liaison

2 months ago

Cleveland, United States Medical Service Company Full time
MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and

respiratory provider that's been in business for 70+ years

MSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In Addition, we are very proud to share that we have been awarded the distinguished honor of

2021 - HME Provider of the Year

We are hiring: FULL TIME WITH BENEFITS APPLY TODAY

  • Competitive Pay
  • Advancement Opportunities
  • Medical, Dental & Vision Insurance
  • HSA Account w/Company Contribution
  • Pet Insurance
  • Company provided Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement Program
  • Employee Assistance Program (EAP)
  • Employee Referral Bonus Program
  • DEI&B Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • 401k (with a matching program) / Roth IRA
  • Company Discounts
  • Payactiv/On-Demand Pay
  • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
General:

Responsible for on-site support for all non-clinical communication and coordination between sleep doctors, patients, and referral sources, along with internal staff regarding new orders, follow-ups, resupply needs, or general inquiries.

Responsibilities and Duties:
  • Supports Sleep Clinics in person with non-clinical needs.
  • PAP device Troubleshooting and performs in person mask fits. Educate on cleaning device and supplies.
  • Perform Compliance Downloads to support the daily workflow of provider.
  • Handles intake inquiries from Sleep Intake and/or PAP Resupply all pertinent customer order information including documentation required to meet coverage criteria.
  • Assists and collaborates with BDT to provide designated accounts with reporting.
  • Responds to questions posed by referral sources related to sleep equipment/supply needs, acting as a liaison between MSC and the facility staff.
  • Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems.
  • Maintains open communications with all referral sources and documents with whom and with what frequency.
  • Other duties as assigned.
Qualifications:

Education: Graduate of an accredited High School or GED equivalent.

Experience/Knowledge/Skills/Physical Requirements:
  • Two years (minimum) of progressively responsible medical customer service experience.
  • Excellent skill sets in communication and customer relations.
  • Detail oriented with excellent interpersonal and organizational skills (a TEAM player)
  • Knowledge and understanding of intake implications of industry change.


Starting no less than $18.14

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