Order Management Specialist- Life Sciences

1 month ago


Oklahoma City, United States Mettler Toledo AG Full time

Order Management Specialist Responsibilities: As our Order Management Specialist, you will act as the principal contact for customer and sales agency communication regarding parts, pricing, orders, deliveries, services, product information, and other inquiries. You will interface directly with internal and external customers via phone and email.

Communicating information to customers or sales agencies regarding parts availability, list pricing, shipment dates, and tracking numbers coming from inbound calls.

Supporting our external collections company with billing disputes.

Maintaining order entry and shipment/delivery accuracy in SAP daily.

Proactively providing communication to customers on overdue items.

Creating and distributing quotes through SAP.

Entering product and service orders and tracking and resolving rejections in the system.

Completing daily electronic filing of new customer set ups.

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