Warranty Coordinator

1 week ago

Greenville, United States Watsco Full time
Job Description

Duties and Responsibilities

  • Responsible for daily interaction with customers in a friendly, courteous, efficient andprofessional manner.
  • Communicates effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce, chat, and phones.
  • Demonstrates active listening skills, builds customer confidence while being committed to customer satisfaction.
  • Responsible for sorting through complex issues independently.
  • Ensure timely decisions are made and exercise sound judgement based on facts while meeting established deadlines.
  • Responsible for researching, navigating and identifying exact resources to resolve customer issues/complaints through independent or collaborative teamwork.
  • Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs, websites.
  • Processes claims, forms, applications and recommends appropriate resources and resolutions.
About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Requirements
  • High School Diploma or GED is required; 4-year degree is highly preferred.
  • A minimum 3 years of experience supporting customers within various digital channels is required.
  • Bilingual is a huge plus.
  • Must have a strong work ethic, high energy, enthusiasm, and a customer-centric mind-set, as well as a desire to succeed.
  • Must have experience, preferably in a high-volume fast paced Customer Warranty Service environment with tech-savviness.
  • Must be well organized, detail oriented and have good computer/data entry; should be proficientin the use of digital applications such as CRM/Salesforce.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

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