Business Support Specialist

4 weeks ago

Somerset, United States Syneos Health inVentiv Health Commercial LLC Full time

Description

Business Support Specialist - Veeva clinical

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job responsibilities
* Act as central point of contact for all modules for end users for resolution of operational, process and advanced questions about system navigation and functionality (example: data setup, site management, site monitoring, templates, filing, reporting, etc.).
* Provide business process and system expertise to support clinical project teams and functional teams regarding proper use of the systems in compliance with Syneos Health's Standard Operating Procedures (SOPs).
* Provide recommendations and offer guidance regarding issues/questions.
* Serve as subject matter expert (SME) and resource for other super users.
* Promote and facilitate efficient use of the systems.
* Meet SLAs and ad hoc project and cross project queries from trial teams and management with minimal guidance.
* Perform system administration tasks, providing direction and resolving issues related to but not limited to:
* Maintenance, review and set up of Vault Clinical objects - Persons and Contacts, Organizations and locations.
* Maintaining LOVs
* Creation of ad hoc reports
* Partner with L1/L2 Support to ensure appropriate triage and resolution path for all technical and non-technical user issues
* Serve as escalation and central resolution point; ensuring usage and set up is in compliance with Syneos Health SOPs, Work Instructions, Training and Policies.
* Provide end users resolution for issues pertaining to system usage, navigation, and functionality - meeting established resolution targets and promoting efficient and consistent usage of Vault Clinical.
* Drive continuous improvements in support process through metrics and root cause analysis.
* Prepare and/or review and distribute communications to end users.
* Conduct User Acceptance Testing (UAT) for system change requests, report requests and new functionality.
* Build and maintain effective working relationships with end users.
* Perform other related duties incidental to the work described herein.
* Maintain Data Quality standards and conduct data quality reviews

Qualifications

What we're looking for

* BA or BS degree
* Experience in CRO or Pharmaceutical industry
* Ability to prioritize activities effectively to accomplish individual and team goals with competing deadlines
* Ability to write and speak clearly and concisely in a variety of communication settings and styles
* Strong interpersonal skills; ability to establish and promote positive business relationships; customer service oriented
* Ability to collaborate with study staff and internal and external partners to achieve goals
* Proficient computer skills including use of MS Office Suite (Word, Excel, PowerPoint) and enterprise clinical trial management systems
* Strong organizational skills and attention to detail
* Strong problem analysis and resolution skills
* Knowledge of site management and clinical monitoring for clinical research studies

Preferred Experience
Clinical trials research experience (CRA, Doc Management, or other roles) with hands on experience using SSU, CTMS, eTMF and/or Payments systems (Veeva Vault CTMS, Veeva Vault eTMF, Veeva Vault Payments, Veeva Vault SSU experience a plus)
OR
Minimum of two plus years providing end user operational support of a Clinical Trials Management System (CTMS), preferably Veeva Vault CTMS; or two plus years providing end user operational support of an Electronic Trial Master Files System (eTMF), preferably Veeva Vault eTMF.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

  • Sr IT Support Specialist

    2 weeks ago

    Somerset, United States Terumo Medical Corporation Full time

    Sr IT Support Specialist Date: May 20, 2024 Req ID: 3305 Location: Somerset, NJ, US, 08873 Company: Terumo Medical Corporation Department: TMC Information Technology Job Summary The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk...

  • Sr IT Support Specialist

    6 days ago

    Somerset, United States Terumo Medical Corporation Full time

    Sr IT Support Specialist Date: May 20, 2024 Req ID: 3305 Location: Somerset, NJ, US, 08873 Company: Terumo Medical Corporation Department: TMC Information Technology Job Summary The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk...

  • Career and Business Services Specialist

    5 days ago

    Somerset, United States Community Action Partnership for Somerset County Full time

    Tableland Services, Inc., the Community Action Partnership for Somerset County is seeking applicants for the following position: **Career and Business Services Specialist** Department: Employment and Training - CareerLink Location: Somerset County For job responsibilities and qualification information please CLICK HERE**.** Competitive salary, benefit,...

  • Technical Product Support Specialist

    4 weeks ago

    Somerset, United States Robert Half Full time

    Job ResponsibilitiesThe Product Technical Support Specialist will provide help desk support for customersSupport Specialists also research and test 3rd party devices for compatibility with all Brands of productsSupport customers and internal staff on connectivity devices and 3rd party devicesResearch and test 3rd party devices for compatibility with products...

  • Technical Product Support Specialist

    4 weeks ago

    Somerset, United States Robert Half Full time

    Job ResponsibilitiesThe Product Technical Support Specialist will provide help desk support for customersSupport Specialists also research and test 3rd party devices for compatibility with all Brands of productsSupport customers and internal staff on connectivity devices and 3rd party devicesResearch and test 3rd party devices for compatibility with products...

  • Technical Product Support Specialist

    7 days ago

    Somerset, United States Robert Half Full time

    Job ResponsibilitiesThe Product Technical Support Specialist will provide help desk support for customersSupport Specialists also research and test 3rd party devices for compatibility with all Brands of productsSupport customers and internal staff on connectivity devices and 3rd party devicesResearch and test 3rd party devices for compatibility with products...

  • Account Support Specialist

    3 weeks ago

    Somerset, United States Synerfac Full time

    Work for a Somerset County, NJ area specialty manufacturing company. Account Support Specialist: POSITION SUMMARY: The Account Support Specialist interacts with customers with the highest level of customer service in response to inquiries, concerns and requests regarding orders, products, and services to best represent the company. They make key decisions...

  • Account Support Specialist

    1 month ago

    Somerset, United States Synerfac Technical Staffing Full time

    Job DescriptionJob DescriptionWork for a Somerset County, NJ area specialty manufacturing company.Account Support Specialist: POSITION SUMMARY:The Account Support Specialist interacts with customers with the highest level of customer service in response to inquiries, concerns and requests regarding orders, products, and services to best represent the...

  • Account Support Specialist

    2 weeks ago

    Somerset, United States Synerfac Full time

    Work for a Somerset County, NJ area specialty manufacturing company. Account Support Specialist: POSITION SUMMARY: The Account Support Specialist interacts with customers with the highest level of customer service in response to inquiries, concerns and requests regarding orders, products, and services to best represent the company. They make key decisions...

  • Sr IT Support Specialist

    6 days ago

    Somerset, United States Terumo Full time

    Job Summary The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the...

  • Distribution Services Support Specialist

    2 weeks ago

    Somerset, United States SYSCO Full time

    **Company**: US2160 Sysco Guest Supply, LLC **Zip Code**: 08873 **Minimum Level of Education**: Bachelor’s Degree **Minimum Years of Experience**: 2 Years **Employment Type**: Full Time **Travel Percentage**: 0 **Compensation Range**: $16.83 - $25.29 The compensation range provided is in compliance with state specific laws. Factors that may be used...

  • Technical Service Specialist, Customer Support

    3 weeks ago

    Somerset, United States BEUMER Group Full time

    Company DescriptionBEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a family owned intra-logistics leader where tradition and innovation go hand in hand. We are proud of what our employees...

  • Technical Service Specialist, Customer Support

    1 week ago

    Somerset, United States BEUMER Group Full time

    Company DescriptionBEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a family owned intra-logistics leader where tradition and innovation go hand in hand. We are proud of what our employees...

  • Direct Support Specialist

    4 weeks ago

    Somerset, United States Capitol Care Full time

    **Position:** Direct Support Specialist**Location:** Somerset, NJ**Shift:** Sun & Sat 12am-8am; Sun, Fri, & Sat 4pm-12am**Job Description:**Assists individuals with intellectual/developmental disabilities to lead a independent life; assists with activities of daily living and encourages attitudes and behaviors that enhance community inclusion.**Essential...

  • Career and Business Services Specialist

    2 days ago

    Somerset, United States Tableland Services, Inc. Full time

    OVERALL PURPOSE: Delivering customer service and administrative support within the Pennsylvania CareerLink Career Resource Area. Collaborate with partner programs to ensure a smooth transition for customers from core to intensive level services. Assist with the coordination of the business Services component of services. ESSENTIAL FUNCTIONS:  1. Manage...

  • ServiceNow Business Analyst

    1 week ago

    Somerset, United States InSource, Inc Full time

    NO THIRD PARTIES PLEASE I am only able to work with the candidates I am not able to work with 3rd parties NO THIRD PARTIES PLEASE, I am able to do w2 or c2c but ALL c2c MUST be individual llc.$60-$70 hr, 18 Months +, Hybrid 2 days a week onsite Somerset NJ Job Summary: As a ServiceNow Business Analyst you will be responsible for gathering and understanding...

  • ServiceNow Business Analyst

    6 days ago

    Somerset, United States InSource Full time

    NO THIRD PARTIES PLEASE I am only able to work with the candidates I am not able to work with 3rd parties NO THIRD PARTIES PLEASE, I am able to do w2 or c2c but ALL c2c MUST be individual llc.$60-$70 hr, 18 Months +, Hybrid 2 days a week onsite Somerset NJ Job Summary: As a ServiceNow Business Analyst you will be responsible for gathering and understanding...

  • ServiceNow Business Analyst

    7 days ago

    Somerset, United States InSource, Inc Full time

    NO THIRD PARTIES PLEASE I am only able to work with the candidates I am not able to work with 3rd parties NO THIRD PARTIES PLEASE, I am able to do w2 or c2c but ALL c2c MUST be individual llc.$60-$70 hr, 18 Months +, Hybrid 2 days a week onsite Somerset NJ Job Summary: As a ServiceNow Business Analyst you will be responsible for gathering and understanding...

  • Camstar MES Design Specialist

    1 month ago

    Somerset, United States Terumo Medical Corporation Full time

    This position will be responsible for providing data modeling/configuration solutions and system application expertise to the manufacturing and engineering business teams in the MES Camstar system. Working at the intersection of business and technolo Specialist, Design, Manufacturing, Business, Support, Data Architect, Technology

  • Senior Procurement Specialist

    2 weeks ago

    Somerset, United States Legend Biotech Corp Full time

    Company Information Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell and natural killer (NK)...