Career and Business Services Specialist

2 weeks ago


Somerset, United States Tableland Services, Inc. Full time

OVERALL PURPOSE:
Delivering customer service and administrative support within the Pennsylvania CareerLink Career Resource Area. Collaborate with partner programs to ensure a smooth transition for customers from core to intensive level services. Assist with the coordination of the business Services component of services.

ESSENTIAL FUNCTIONS: 
1. Manage Incoming Communications:

  • Answer and screen calls promptly and professionally
  • Provide accurate information to callers and respond to inquiries 
  • Direct calls to appropriate staff or department
  • Cultivate a welcoming and positive environment in the Career Resources Area

2. Customer Reception

  • Greet customers entering the PA CareerLink with warmth and professionalism
  • Offer courteous and helpful customer services
  • Guide customers to the appropriate partners for services based on intake form
  • Inform customers about the daily orientation schedule
  • Assists customers in the PA CareerLink Resources Center
  • Coordinate referral process with the community partners

3. Document Management

  • Maintain necessary paperwork for the PA CareerLink, including filing documents
  • Assists in data collection and generate reports
  • Input data accurately into various databases or spreadsheets
  • Ensures timely handling, addressing, and dispatching of PA CareerLink surveys and other correspondences

4. Resource Center Assistance

  • Familiarize yourself with available resources within the PA CareerLink Resource Center
  • Facilitate a smooth referral process with community partners, prioritizing customer needs

5. Business Services

  • Assists with business services and business education
  • Promote business initiatives
  • Engage with local business to establish and strengthen partnerships
  • Maintain and nurture existing relationships with employer clients
  • Co-facilitate Business Services activities
  • Help to organize and conduct industry tours with business partners to educate the future workforce about the local labor market and in-demand occupations
  • Monitor and report business services goals and outcomes on a quarterly basis
  • Prepare and submit reports to Business Services Coordinator for review

6. Additional Supportive Duties

  • Maintains the daily staff schedule for PA CareerLink
  • Verify, correct, and record information as directed by procedures
  • Organize and files paperwork appropriately

7. Adaptability and Continuous Improvement

  • Identify opportunities for process improvement and implement best practices
  • Adapt to evolving organizational needs and contribute to strategic planning for future growth 
  • Pursue opportunities for continued professional development

OTHER DUTIES:
1. Gains an understanding of other agency programs to provide potential referrals
2. Performs any other duties as requested for the general benefit of the agency
3. Secure office at the end of each day and ensure all lights/machines are turned off
4. Maintain cleanliness of workstation

SUPERVISION RECEIVED:
Supervision is received from the PA CareerLink Site Administrator and/or the Tableland Community Services Director.

QUALIFICATIONS:
EDUCATION

  • High School Diploma or GED

EXPERIENCE AND/OR TRAINING

  • Two years customer service experience preferred 
  • Experience in an office environment preferred

ADDITIONAL JOB REQUIREMENTS:

  • Foster a positive, cohesive, and collaborative work culture
  • Address and resolve day-to-day operational challenges promptly and efficiently
  • Make informed decisions that align with organizational goals and values
  • Communicate effectively with co-workers or customers
  • Adapt to changes in work environment
  • Utilize creativity and organizational skills
  • Commitment to providing inclusive and accessible services to diverse clientele
  • Ability to work effectively in a fast-paced, customer-oriented environment
  • Stay abreast of technological advancements and integrate relevant tools to enhance office efficiency

recblid g7g6rze435xv9tjw1jk4yhbix4nkcz

  • Somerset, United States Community Action Partnership for Somerset County Full time

    Tableland Services, Inc., the Community Action Partnership for Somerset County is seeking applicants for the following position: **Career and Business Services Specialist** Department: Employment and Training - CareerLink Location: Somerset County For job responsibilities and qualification information please CLICK HERE**.** Competitive salary, benefit,...


  • Somerset, United States TABLELAND SERVICES INC Full time

    OVERALL PURPOSE: This purpose of this position is to provide excellent customer service and receptionist duties to the Pennsylvania CareerLink Career Resource Area by screening calls and walk ins, directing customers and phone calls to the various programming appropriately; answer questions and inquires; create and maintain spreadsheets/databases for...


  • Somerset, United States TABLELAND SERVICES INC Full time

    OVERALL PURPOSE: This purpose of this position is to provide excellent customer service and receptionist duties to the Pennsylvania CareerLink Career Resource Area by screening calls and walk ins, directing customers and phone calls to the various programming appropriately; answer questions and inquires; create and maintain spreadsheets/databases for...


  • Somerset, NJ, United States Thies & Talle Full time

    Leasing Specialist Leasing Full-time Thies & Talle Management Inc., a leading property management company with nearly forty years of experience in the multi-housing industry, has an opening for a fulltime, 40 hours per week, Leasing Specialist at our apartment community located in St. Duties include rental, resident relations and general...


  • Somerset, United States Pharmscript Full time

    Overview PharmScript is one of the nation's leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 2,000 dedicated people across the country who help to get safe, accurate, and timely medication to those...


  • Somerset, United States AdaptHealth LLC Full time

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply,...


  • Somerset, United States Syneos Health inVentiv Health Commercial LLC Full time

    Description Business Support Specialist - Veeva clinical Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to...


  • Somerset, United States Syneos Health inVentiv Health Commercial LLC Full time

    Description Business Support Specialist - Veeva clinical Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to...


  • Somerset, United States Sunrun Full time

    Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. The Service Efficiency Specialist (SES) reports directly to the Regional Service Manager to...


  • Somerset, United States InSource Full time

    NO THIRD PARTIES PLEASE I am only able to work with the candidates I am not able to work with 3rd parties NO THIRD PARTIES PLEASE, I am able to do w2 or c2c but ALL c2c MUST be individual llc.$60-$70 hr, 18 Months +, Hybrid 2 days a week onsite Somerset NJ Job Summary: As a ServiceNow Business Analyst you will be responsible for gathering and understanding...


  • Somerset, United States InSource, Inc Full time

    NO THIRD PARTIES PLEASE I am only able to work with the candidates I am not able to work with 3rd parties NO THIRD PARTIES PLEASE, I am able to do w2 or c2c but ALL c2c MUST be individual llc.$60-$70 hr, 18 Months +, Hybrid 2 days a week onsite Somerset NJ Job Summary: As a ServiceNow Business Analyst you will be responsible for gathering and understanding...


  • Somerset, United States InSource, Inc Full time

    NO THIRD PARTIES PLEASE I am only able to work with the candidates I am not able to work with 3rd parties NO THIRD PARTIES PLEASE, I am able to do w2 or c2c but ALL c2c MUST be individual llc.$60-$70 hr, 18 Months +, Hybrid 2 days a week onsite Somerset NJ Job Summary: As a ServiceNow Business Analyst you will be responsible for gathering and understanding...


  • Somerset, United States Ips-integrated Project Services Full time

    Job DescriptionIPS is a global leader in developing innovative solutions for the consulting, architecture, engineering, project controls, procurement, construction management, and CQV of technically complex facilities worldwide. We are currently looking to add a talented Lean Implementation Specialist to our team located in Somerset, New JerseyAs a Lean...


  • Somerset, United States SYSCO Full time

    **Company**: US2160 Sysco Guest Supply, LLC **Zip Code**: 08873 **Minimum Level of Education**: Bachelor’s Degree **Minimum Years of Experience**: 2 Years **Employment Type**: Full Time **Travel Percentage**: 0 **Compensation Range**: $16.83 - $25.29 The compensation range provided is in compliance with state specific laws. Factors that may be used...


  • Somerset, United States Legend Biotech USA, Inc. Full time

    The Talent Acquisition Specialist is responsible for attracting and engaging top talent to deliver positive business outcome. This individual will execute recruitment strategies partnering with HRBP and Hiring Managers, manage end-to-end recruitment Acquisition Specialist, Talent Acquisition, Contractor, Talent, Specialist, Acquisition, Business Services


  • Somerset, Pennsylvania, United States Commonwealth of Pennsylvania Full time

    THE POSITION Are you looking for an opportunity to take the next step in your career in the field of psychology? The Department of Corrections, State Correctional Institution at Laurel Highlands is seeking a highly motivated Psychological Services Specialist, Corrections to join our dynamic Psychology Department. Every day will present you with unique...


  • Somerset, United States BEUMER Group Full time

    Company DescriptionBEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a family owned intra-logistics leader where tradition and innovation go hand in hand. We are proud of what our employees...


  • Somerset, United States BEUMER Group Full time

    Company DescriptionBEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a family owned intra-logistics leader where tradition and innovation go hand in hand. We are proud of what our employees...


  • Somerset, United States Commtech Services Inc Full time

    Job DescriptionJob DescriptionProcess Engineering Specialist About the job:This position is responsible to lead complex technical projects.  Ensures the manufacturing processes are efficient, cost effective, meet Company’s quality standards and yield products per customer specifications. Responsibilities: Process Analysis 50%Analyzes, assesses, and...


  • Somerset, United States Commtech Services Inc Full time

    Job DescriptionJob DescriptionProcess Engineering SpecialistAbout the job:This position is responsible to lead complex technical projects. Ensures the manufacturing processes are efficient, cost effective, meet Company’s quality standards and yield products per customer specifications.Responsibilities:Process Analysis 50%Analyzes, assesses, and provides...