Account Manager-CNAC

4 weeks ago

Fort Worth, United States DPR Investments Full time
Job Description
DPR Investments (d.b.a as CNAC) is looking for passionate, career-minded and focused professionals to join our Fort Worth, TX based DPR Family. We are growing again and looking for top talent to join our Account Management-Collections team

The Account Manager- Collections will work both independently and as part of a team. You will perform customer service / collection efforts to minimize losses on pre charge-off accounts, as wells as vehicle impounds, total-loss, and substitution of collateral accounts. This employee will have contact with customers, repossession agents, various internal departments, and other outside agencies.

JOB DUTIES
  • Document conversations, collection/recovery activity, and utilize promises effectively.
  • Assist insurance adjusters with requests, questions and problems regarding any pending claim settlements.
  • Initiate contact with customers in an effort to negotiate payments or secure collateral. Calls are generated by manual dialing and will include inbound and outbound calls.
  • Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.
  • Recommendations to repossess or abandon impounds by assessing the value of the vehicle vs. any storage/repair/repossession fees.
  • Utilize advanced skip tracing of collection techniques and other available resources for accounts where there has been difficulty establishing phone contact.
OTHER IMPORTANT DUTIES
  • May assist in other related departments as required by business need.
  • The Schedule will be Monday through Saturday with one day off Tuesday, Wednesday or Thursday. You will work two nights until 8pm.
  • Perform other duties as needed.
Experience and Skills
  • Knowledge of effective customer service and collection techniques.
  • Working knowledge of the Fair Debt Collection Practices Act, and collection policies and procedures
Skills
  • Good oral and written communication skills.
  • Demonstrate strong negotiation and escalation skills.
  • Accurate typing and data entry skills.
  • Ability to operate standard office equipment and demonstrate competency in the use of standard software applications.
  • Demonstrate excellent judgment skills when responding to inbound/outbound calls.
  • Interpersonal skills necessary to promote a cooperative team environment and provide good customer service.
  • Self-motivated with a demonstrated ability to utilize a variety of resources to research and resolve delinquent accounts.
  • Ability to relate well with others and constructively interact with a diverse group of people.
]Experience
  • High school diploma or equivalent required.
  • Previous experience in collections or customer service.
Job Benefits
  • Excellent pay plan Base Salary (no draw) plus commissions
  • Great benefits package (Medical, Dental, Vision, Life/AD&D, LTD/STD etc.)
  • Great 401(k) Plan with company matching contributions
  • Great paid time off plan (start with 3 weeks per year)

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