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Onsite Community Standards
4 months ago
Overview:
Company Overview:
GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
* This position is not remote - Celebration Florida
Responsibilities:POSITION SUMMARY
The Community Standards Manager is the department head of the Community Standards Department which entails both implementing and enforcing the CC&Rs for CROA through the Covenants and ARC process.
The success of the Community Standards department can best be measured through the appearance of the residential properties as a result of covenants letters sent to residents as well as the assistance provided to residents through reviewed applications for exterior architectural changes to residents on a monthly basis.
ESSENTIAL DUTIES
The Community Standards Manager position requires an on-going management of a team of four full time employees and covers various areas of duties from educating residents, revising Design Guidelines for the community, overseeing covenants and architectural correspondence and maintaining the highest level of customer service by the entire department.
- Supervise/direct department composed of two Inspectors, ARC Coordinator and Administrative Assistant and manage overall community standards process
- Review & approve outgoing first, second and third covenant letters
- Review resale inspections and submit any noncompliance reports for closings
- Facilitate monthly Covenants Meetings/review and prepare for meeting in advance/write post meeting minutes/send out fining letters
- Facilitate monthly Appeal Meetings; compose/finalize appeal packets for Board; write post meeting minutes
- Monitor condo mediation/litigation properties; inspections for Board updates; inspect, photograph and prepare applications for ARC review; correspondence with condo management
- Inspections of and communication with Condominium Association Managers on Covenants issues and ARC applications in order to meet Compliance requirements
- Research and write quarterly articles for resident education in newspaper
- Team with Service Area Manager on service area resident covenants and arc issues
- Liaison between CROAs Architectural consultant, Landscape Architectural consultant , committee chairs, Board of Directors and Management to resolve community standard issues, better understand design guidelines and educate on resident issues and concerns
- Plus other work related tasks assigned
KNOWLEDGE, SKILLS AND ABILITIES:
The Community Standards Manager should have the following skills and abilities:
- Excellent interpersonal skills.
- A positive customer service attitude and tactful manner.
- Ability to multi-task and work well under pressure.
- Excellent verbal and written communications.
- Microsoft Office computer skills.
- Ability to establish and maintain productive working relationships with staff, volunteers, committee members and residents.
PREFERRED QUALIFICATIONS:
- A Bachelors degree from an accredited college or university
- Experience working for a community association or country club or other management experience in customer service.
Pay and Benefits:
$26.00 to $28.80 hour, depending on education and experience.
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 9 paid Holidays
