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Customer Success Manager
3 months ago
Du erarbeitest mit dem Kunden die technischen und organisatorischen Anforderungen für die Anbindung an unsere Plattform.
Du passt den Onboarding-Prozess bestmöglich an die Kundenwünsche an und sorgst für eine fristgerechte Umsetzung.
Es fällt dir leicht, Produkte und Anwendungen zu erklären, damit unsere Kunden alles aus unserer Lösung herausholen können.
Du eignest dir Expertenwissen über unser Produkt an und nutzt es, um unsere Kunden zu beraten und zu schulen.
Du übernimmst die Verantwortung für die laufende Betreuung bestehender Kunden, identifizierst deren Ziele und Bedürfnisse und unterstützt sie aktiv bei der Erreichung dieser Ziele mit SEQUELLO.
Du hältst dein Wissen im CRM (HubSpot) fest und teilst es mit dem Team.
Du arbeitest eng mit anderen Teams zusammen (Sales, Marketing, Produkt Management).
Persönlichkeit: Du bist eine serviceorientierte Persönlichkeit und es fällt dir leicht, Kundenbeziehungen zu bilden und diese auszubauen.
Arbeitsweise: Als Teamplayer bringst du dich aktiv ins Arbeitsumfeld ein. Du bestichst durch deine selbstständige und strukturierte Arbeitsweise. Dabei fällt es dir leicht, die Interessen unterschiedliche Stakeholder unter einen Hut zu bringen.
Erfahrungen und Know-How: Du hast Erfahrung in der Betreuung und im Onboarding von Kunden, idealerweise im Software-Umfeld. Du bist versiert im Umgang mit CRM-Tools (z.B. Salesforce, Hubspot etc.). Vorteilhaft sind zudem Erfahrung in der Bauindustrie und im Projektmanagement.
Ausbildung: Deine kaufmännische oder technische Ausbildung (ab Maturaniveau) hast du erfolgreich abgeschlossen.
Sprachen: Du bringst dich und deine Ideen mit sehr gutem Deutsch und Englisch ein.
Die Möglichkeit eine neue digitale Marke von Beginn an zu begleiten
Start-up Spirit mit Konzernkompetenz
Ein junges, dynamisches Team
Flexible Arbeitsplatz- und Arbeitszeitgestaltung
Ein jährliches Bruttomindestgehalt ab 37.000 EUR. Die tatsächliche Bezahlung richtet sich natürlich nach deiner individuellen Qualifikation und Berufserfahrung.
Wir sind gesetzlich dazu verpflichtet, ein Mindestgehalt anzugeben. Das jährliche Bruttomindestgehalt für diese Position beträgt laut Kollektivvertrag 42.539,42 EUR. Für diese Position wird ein marktkonformes Gehalt geboten, welches sich an der konkreten Qualifikation und der adäquaten Berufserfahrung orientiert.
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