Customer Service/Collecter

2 months ago


La Crosse, United States ABR Employment Services Full time

Great foot-in-the-door opportunity for a Customer Service Representative This is a call center setting with flexibility for full and part-time employees. If you have a great attitude and are reliable, please apply

Wage: $15/hour

Schedule: 8a.m.-5p.m. with flexibility for full or part-time employees

**This is an onsite opportunity in La Crosse

Summary:
We are seeking a highly motivated and results-driven individual to join our team as a Call Center Collections Agent. The ideal candidate will have excellent communication skills, a persuasive demeanor, and a commitment to resolving customer accounts while maintaining a positive customer experience.

Responsibilities:

  • Contacting customers via telephone to negotiate payment arrangements and resolve delinquent accounts.
  • Utilizing effective negotiation and persuasion techniques to secure payments and arrangements.
  • Updating customer account information accurately and promptly in the database system.
  • Handling inbound and outbound calls in a professional and courteous manner.
  • Adhering to company policies and procedures regarding collections practices and compliance regulations.
  • Maintaining a high level of confidentiality and professionalism when dealing with sensitive customer information.
  • Meeting and exceeding monthly collection targets and performance goals.
  • Providing exceptional customer service by addressing inquiries and concerns promptly and accurately.
  • Collaborating with other team members and departments to ensure efficient resolution of customer issues.
  • Participating in ongoing training and development programs to enhance skills and knowledge of collections practices and regulations.

Qualifications:
  • High school diploma or equivalent required.
  • Previous experience in collections, customer service, or a related field is preferred.
  • Strong communication skills, both verbal and written.
  • Excellent negotiation and persuasion abilities.
  • Ability to work effectively in a fast-paced, high-pressure environment.
  • Proficiency in basic computer applications and data entry.
  • Familiarity with collection software and database systems is a plus.
  • Ability to maintain composure and professionalism during challenging interactions.
  • Strong attention to detail and accuracy in data entry and record-keeping.
ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.PandoLogic. Category: , Keywords: Customer Service Representative

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