Customer Service Representative

3 weeks ago


La Crosse, Wisconsin, United States ABR Employment Services Full time

We are seeking a highly motivated and results-driven individual to join our team as a Call Center Collections Agent. As a key member of our team, you will play a crucial role in resolving customer accounts while maintaining a positive customer experience.

Responsibilities
  • Contact customers via telephone to negotiate payment arrangements and resolve delinquent accounts.
  • Utilize effective negotiation and persuasion techniques to secure payments and arrangements.
  • Update customer account information accurately and promptly in the database system.
  • Handle inbound and outbound calls in a professional and courteous manner.
  • Adhere to company policies and procedures regarding collections practices and compliance regulations.
  • Maintain a high level of confidentiality and professionalism when dealing with sensitive customer information.

To succeed in this role, you will require excellent communication skills, both verbal and written, and the ability to work effectively in a fast-paced, high-pressure environment. A strong attention to detail and accuracy in data entry and record-keeping is also essential.

Requirements
  • High school diploma or equivalent required.
  • Previous experience in collections, customer service, or a related field is preferred.
  • Strong negotiation and persuasion abilities.
  • Ability to maintain composure and professionalism during challenging interactions.

As a Call Center Collections Agent with ABR Employment Services, you can expect a competitive salary of $15 per hour and opportunities for career growth and development. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply.



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