IT Service Delivery Manager

2 weeks ago

Edison, United States Atlantic Partners Full time


ABOUT THE POSITION

The company is seeking an IT Service Delivery Manager to join our team of 17 IT professionals. We offer an excellent work environment, with the opportunity for growth across a variety of modern technology platforms. Salary is competitive with comparable for-profit environments, commensurate with skills alignment for the position, and excellent benefits. The company provides free civil legal assistance to those living in poverty.

Do you have a strong interest in service delivery and enjoy translating complex information into actionable insights? Join The company as our IT Service Delivery Manager You'll play a critical role in overseeing our Help Desk operations, managing a team of 5 IT Support Technicians, ensuring the delivery of support services and solutions to our statewide network of The company providers. Stay informed about emerging technologies, manage staff development programs, and collaborate with internal and external stakeholders to enhance IT service delivery. No prior IT service delivery management experience required, but a technology background, passion for learning, strong communication skills, and a collaborative spirit are essential. Join our enthusiastic team, contribute to your professional development through comprehensive training, and make a direct impact on access to justice in New Jersey If interested, please submit your resume with a cover letter detailing your experience with the skills we require.

ABOUT THE ENVIRONMENT

This position is overseen by the Chief Technology Officer and will work closely with other senior tech staff. Our environment consists of a statewide network of 6 distinct legal services providers with 23 locations throughout New Jersey, over 650 users, who directly service over 60,000 clients a year and provide resources to many more. Our IT environment includes Windows Enterprise solutions (Exchange 2016/Exchange Online, Windows Server 2016/2019, SCCM, Windows 10, Office 2016/M365, Microsoft Deployment Toolkit), VMWare, Converged Infrastructure, Enterprise Networking Solutions, VoIP Infrastructure, Network Faxing, SAN, VPN Services, Firewall, Zoom, Docker, Rancher, GIT, and Microsoft Team Foundation Server.

PRIMARY RESPONSIBILITIES

Oversight of Help Desk Operations:

Oversee resolution of incidents and problems, ensuring timely and effective resolution.

Manage workload distribution among Help Desk team members.

Monitor staff scheduling for compliance and escalate issues as needed.

Establish, monitor, and maintain Help Desk performance metrics.

Audit closed issues for compliance with established protocols and policies.

Ensure adherence to The company and IT policies.

Monitor Help Desk analytics, identify patterns and opportunities to enhance service delivery.

Manage a team of 5 IT Support Technicians:

Delegate tasks and projects to team members.

Provide guidance and mentorship to support technicians.

Ensure adherence to established policies and procedures.

Contribute to performance evaluation process for Help Desk staff.

Assist IT management team in Help Desk staff development.

Project Management:

Lead Help Desk projects and initiatives, ensuring execution and closeout.

Track project milestones, coordinate resources, and schedule meetings.

IT Processes and Governance:

Assist in the development and implementation of efficient IT processes, policies, and governance.

Maintain oversight of IT supplies inventory, including hardware, software licenses, and other essential items.

Conduct regular audits of IT inventory to ensure accuracy and availability of necessary resources.

Collaborate with procurement and finance teams to manage procurement processes and track expenditures related to IT supplies.

Develop and implement inventory control procedures to optimize inventory levels, minimize waste, and reduce costs.

OTHER RESPONSIBILITIES

Communicate effectively with technical and non-technical audiences.

Draft statewide IT communications related to emergent situations, updates, system maintenance and other IT related information.

Maintain documentation of processes, procedures, and findings.

REQUIRED SKILLS AND QUALIFICATIONS

2 year of management experience that demonstrates an ability to effectively lead and coordinate teams, oversee operations, and drive continuous improvement.

2 years of experience in customer service skills.

Must be willing to work outside of normal hours during emergencies.

Understanding of IT infrastructure and systems.

Ability to adapt to evolving technologies.

Strong attention to detail in analyzing IT trends and reports.

Excellent written and verbal communication skills.

Proactive in staying updated on the latest IT trends and technologies.

Have the dexterity, mobility, and strength to view the back of devices, navigate data centers and office spaces, trace lines, and install equipment such as computers and printers. Must be capable of lifting up to 50lbs.

ADDITIONAL SKILLS AND EXPERIENCE SOUGHT

Experience in IT troubleshooting and problem resolution of endpoints (laptops, desktops, portable devices, printers).

Familiarity with IT service delivery concepts and best practices.

Experience in IT project management.

Familiarity with IT governance frameworks and compliance standards.

Ability to work effectively with colleagues from different departments and backgrounds.

  • Delivery Assistant

    2 weeks ago

    Edison, United States WERNER FINAL MILE Full time

    **Delivery Helper / Drivers Assistant : In Home Delivery** **Full Time**: Furniture Delivery **Helper**: Home Furniture Delivery** **Department**:White Glove In-Home Delivery & Assembly. **Macys Warehouse**: 401 Clearview Rd. Edison NJ 08837 The Raritan Business Park **Work Environment**: On a 26 Ft. delivery truck. **Shift / Schedule**: 5am start time...

  • Customer Service Manager

    2 weeks ago

    Edison, United States Eastern Metal Full time

    Job DescriptionJob DescriptionDescription:The Customer Service Manager plays a key role in helping to ensure consistency and efficiency across all company operations by overseeing the customer service department and supporting inside operational functions. This role works to remove barriers and improve quality of service to our customers through improving...

  • Service Manager

    2 weeks ago

    Edison, New Jersey, United States Campbell Supply Company Full time

    Job DescriptionJob DescriptionService Manager We are looking for a motivated individual to come join our growing team at the Campbell Supply Company where our goal is to drive success by providing exceptional service, quality products, and tailored solutions for the commercial and emergency vehicle industries. We are 2nd generation family-owned dealership...

  • Delivery Driver

    1 week ago

    Edison, United States IMC Powered By Parts Authority Full time

    Powered By Subcompanies: IMC Powered By Parts Authority Overview: ***Parts Authority Careers*** ***_*YOUR FUTURE IS NOW **_** **_ We have immediate career opportunities for_** **_ Delivery Drivers _** **_in our most successful rapidly expanding Division_** **_ Hourly Rate: $17.00_**- Parts Authority is one of the fastest growing Supply Chain companies...

  • Delivery Associate

    2 weeks ago

    Edison, United States Hain Logistics, Inc Full time

    **Hain Logistics**, **Inc.** is looking for motivated, reliable, customer-focused individuals to join our growing team delivering to homes and businesses. Delivery Associates (DA) will begin and end their route from the brand new facility located in Edison, NJ, and will strive to get every delivered to its destination on time. A Company van will be provided....

  • Service Project Manager

    4 weeks ago

    Edison, United States Albireo Energy Full time

    The Service Project Manager provides management oversight for all phases of BAS / BMS Service projects. Including project assignments, scheduling, material ordering, project review and client turnover. Works with contractors and customers to complete projects within the given budget and time frame. Ensures that projects are successful by meeting quality,...

  • Service Project Manager

    4 weeks ago

    Edison, United States Albireo Energy Full time

    The Service Project Manager provides management oversight for all phases of BAS / BMS Service projects. Including project assignments, scheduling, material ordering, project review and client turnover. Works with contractors and customers to complete projects within the given budget and time frame. Ensures that projects are successful by meeting quality,...

  • Service Project Manager

    4 weeks ago

    Edison, United States Albireo Energy Full time

    The Service Project Manager provides management oversight for all phases of BAS / BMS Service projects. Including project assignments, scheduling, material ordering, project review and client turnover. Works with contractors and customers to complete projects within the given budget and time frame. Ensures that projects are successful by meeting quality,...

  • Service Project Manager

    1 month ago

    Edison, United States Albireo Energy Full time

    The Service Project Manager provides management oversight for all phases of BAS / BMS Service projects. Including project assignments, scheduling, material ordering, project review and client turnover. Works with contractors and customers to complete projects within the given budget and time frame. Ensures that projects are successful by meeting quality,...

  • Service Project Manager

    4 weeks ago

    Edison, United States Albireo Energy Full time

    The Service Project Manager provides management oversight for all phases of BAS / BMS Service projects. Including project assignments, scheduling, material ordering, project review and client turnover. Works with contractors and customers to complete projects within the given budget and time frame. Ensures that projects are successful by meeting quality,...

  • Delivery Driver Fulltime

    3 weeks ago

    Edison, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Service Project Manager

    4 weeks ago

    Edison, United States Albireo Energy Full time

    Job DescriptionJob DescriptionThe Service Project Manager provides management oversight for all phases of BAS / BMS Service projects. Including project assignments, scheduling, material ordering, project review and client turnover. Works with contractors and customers to complete projects within the given budget and time frame. Ensures that projects are...

  • Delivery Driver

    3 weeks ago

    Edison, United States Package Squad LLC Full time

    As an Authorized Delivery Service Partner to Amazon, Package Squad LLC, is actively seeking full-time and part-time Delivery Drivers (Amazon Packages) to join our team, in delivering an ever-growing volume of Amazon inventory. We are a new company that anticipates steady growth, as such, there will be ample opportunities for advancement as we continue to...

  • Delivery D$21.25/hr Delivery Driver

    1 week ago

    Edison, United States Amazon DSP Full time

    Rocket Logistics is a Delivery Service Partner (DSP) to one of the largest ecommerce companies in the world. We operate out of Edison, NJ. We are looking for enthusiastic, CUSTOMER SERVICE ORIENTED, team players to deliver packages. Our Delivery Drivers strive to get every order to the customer’s door on-time. We offer full and part-time...

  • Amazon Dsp Delivery Driver

    1 week ago

    Edison, United States Amazon DSP Network Full time

    **Title**: Amazon DSP Delivery Driver - at least $21.25/ hour, Edison, NJ, DJE5 **Location**:1145 King Georges Post Rd, Edison, NJ 08837, USA **Compensation**:At least $21.25/hour, with potential opportunity for overtime and benefits Amazon DSPs (Delivery Service Partners) are looking for delivery driver associates to deliver packages to customers! DSPs...

  • Service Manager Freightliner Dealership

    3 weeks ago

    Edison, United States Campbell Supply Company Full time

    Job DescriptionJob DescriptionService Manager Freightliner DealershipWe are looking for a motivated individual to come join our growing team at the Campbell Supply Company where our goal is to drive success by providing exceptional service, quality products, and tailored solutions for the commercial and emergency vehicle industries. We are 2nd generation...

  • Service Manager Freightliner Dealership

    1 week ago

    Edison, United States Campbell Supply Company Full time

    Job DescriptionJob DescriptionService Manager Freightliner DealershipWe are looking for a motivated individual to come join our growing team at the Campbell Supply Company where our goal is to drive success by providing exceptional service, quality products, and tailored solutions for the commercial and emergency vehicle industries. We are 2nd generation...

  • Service Coordinator

    1 month ago

    Edison, United States Albireo Energy Full time

    This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.Responsibilities include: Assist with calls with service customers to ensure customer expectations are met, while helping to...

  • Service Coordinator

    4 weeks ago

    Edison, United States Albireo Energy Full time

    This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.Responsibilities include: Assist with calls with service customers to ensure customer expectations are met, while helping to...

  • Service Coordinator

    4 weeks ago

    Edison, United States Albireo Energy Full time

    Job DescriptionJob DescriptionThis position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.Responsibilities include:Assist with calls with service customers to ensure customer expectations...