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Lab Client Services
2 months ago
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
**This position is represented by a collective bargaining agreemen**
**_About Us_**
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
**Lab Client Service Representative** **_ Mercy Lorain Hospital_**
**Job Summary:**
The Lab Client Service Representative supports overall laboratory operations by performing the duties of a receptionist, collection of blood and other specimens, and registration in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner.
**Essential Functions:**
+ Provides excellent customer service skills by greeting patients and the community in a respectful manner
+ Collects all specimens according to established procedures from patients and ensures that they are properly processed
+ Identifying patients accurately and matching the patients identity with the correct service is critical for patient safety
+ Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
+ Performs departmental-related clerical duties such as checking inventory, stock supplies, answer phones when needed
+ Must possess the ability to troubleshoot and resolve problems promptly
+ Other duties as assigned
**Education:**
+ High School Degree or GED
**Experience:**
+ Medical Administrative Assistant experience preferred, but not required
**Skills & Abilities:**
+ Ability to provide quality, error free work in a fast-pasted environment
+ Engage with staff and patients in a professional manner
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
