Car Sales Customer Service Representative

2 weeks ago

Baton Rouge, United States Enterprise Mobility Inc Full time
Overview

We are excited to announce an opportunity to join Enterprise's Car Sales division as a Customer Service Representative at our Baton Rouge, LA location This role will be a full time position to provide administrative support to the Baton Rouge Car Sales Dealership.

The Car Sales administrative representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the Desking and Sales transactions during the sales process, as well as post-sale customer service.

This full-time position requires the following schedule:

  • Monday - Friday 9:00 am - 6:00 pm

Full-time employees are eligible to participate in Enterprise's benefits such as medical, prescription, and dental coverages, paid time off, and 401k.

This posting is for the Baton Rouge, LA Car Sales Dealership - 6255 Siegen Lane Baton Rouge, LA 70809.

Responsibilities Customer Service
  • Assist in post-sale trade follow up, including collecting clean title, assist with trade payoffs and following up with the team responsible for trade sales
  • Follow up with customers to collect information/stipulations needed for funding
  • Follow up with customer post-sale to help facilitation or ensure completion of AMO installs
  • Handle customer inquiries related to financing, warranties or other customer service issues
  • Track all customer requests in Salesforce
Administrative
  • Organize and ensure accuracy and completion of all paperwork for each customer transaction
  • Break down and package deals to send to shared services
  • Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies
  • Complete monthly reporting for shared services and management
  • Complete and send DMV paperwork
  • Follow up with recon on previously ordered keys and manuals for current dealership inventory
  • Accounts payable and receivable support
  • Tag and title follow up for current dealership inventory
  • Assist with ECOA (Equal Credit Opportunity Act) File review
Finance Support
  • Review credit applications for accuracy and compliance
  • Complete final sale paperwork with customers (obtain signatures)
  • Follow up with lenders on all funding, including discrepancies, delays or questions

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • High School diploma or GED equivalent required
  • Must be at least 18 years old
  • Must have a minimum of 5 years of work experience in an Administrative position.
  • Must accept pay 40,000.00/yr
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observations, must be able to work the following schedule:
    • Monday - Friday 9:00 am - 6:00 pm

Competency Based Qualifications:

  • Strong customer service skills and the ability to project patience, empathy and listening skills to handle tough customer scenarios
  • Excellent written and verbal communication skills
  • Time management skills with the ability to handle multiple tasks
  • Ability to perform general math calculations and analyze data
  • Proficient computer skills, including Microsoft Office.
  • Strong verbal and written communication skills.

This posting is for the Baton Rouge, LA Car Sales Dealership - 6255 Siegen Lane Baton Rouge, LA 70809.

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