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Customer Service Representative

4 months ago

Baton Rouge, United States SunSource Full time

Ford-Gelatt, a SunSource company, supplies industrial process equipment to the process industries with a focus on adding value. Our team at Ford-Gelatt is technically sound and highly experienced with industry leading brands. We provide technical added-value in equipment sales in Louisiana, Mississippi, and SE Texas. www.ford-gelatt.comWe are a leading distributor of process pumps and components in the fluid process market, and are currently seeking an energetic and technically inclined Customer Service Representative to join our inside sales team in Baton Rouge, LA. Essential FunctionsProviding outstanding service to our customers and support to the outside sales staffAnswering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systemsDevelop pump proposals and become a product expert on assigned product linesSpecialize in parts for our equipment. Assist customers with identifying parts they require and provide quotationsFocus on other products in the larger SunSource catalog and help drive business growth on these productsEnter orders in our order handling system after review of customer order to confirm consistency with our proposalDevelop working relationships with our suppliers' factory personnelDevelop relationships with our customers so that they think of our Company first for their rotating equipment needsConferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application specialist or ManagerSupplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelinesInforming customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order processAttending sales meetings or educational activities to stay up-to-date on the latest technical developments with our productsParticipating in Inside sales quote followup activities and outbound callingExperience, Education and SkillsAssociates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experienceWorking knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitudeAbility to calculate figures and amounts such as discounts, commissions, proportions and percentagesWorking knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)Would you rather see what we have to offer? Check out SunSource Core Competency video www.sun-source.comWe are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. All offers of employment are contingent upon satisfactory completion of pre-employment background check and pre-employment drug testing, as allowed by law. Sun-Source | Privacy Policy