Level 3 Desktop Support Specialist

2 weeks ago

Princeton, United States Diverse Lynx Full time
Job Tittle: Level 3 Desktop Support Specialist

Location: Princeton, IN - Day 1 Onsite

Duration: Contract

Job Details:

Flex shift with Rotational on-call weekends and OT available

Mandatory Requirements:
5-9 years' experience in hands-on CISCO Networking to include wireless
Hands-on experience in Desktop support
Hands-on experience in Server troubleshooting
Experience working in manufacturing/production (build and deploy) environment a plus

Description:
This Level 3 Technician position is a multi-shift support role which requires a blended skillset of intermediate to advanced technical skills to support end-user services (client hardware, applications and printer support), vendor management as well as network and server infrastructure environments. Strong interpersonal and troubleshooting skills along with the ability to work independently and follow established processes are required to be successful in this role. Some amount of flex time and/or overtime may be required to provide support for weekend activities, emergency call-outs and project activities during non-production times.
•Candidate should be able to work under pressure and prioritize work to ensure routine maintenance tasks, customer needs and infrastructure stability are all maintained.
•Candidate must have strong proficiency in written/verbal communication skills to effectively communicate and report out on status of current activities.
•Candidate must be a team player, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.
•Position will provide 24 hour on-call support for escalation of site issues impacting production.
•Must have strong knowledge of Microsoft TEAMS, SharePoint and OneDrive to support end-users
•Windows Server 2016 and Microsoft SQL Server experience required
•Microsoft, Comptia and/or Cisco certifications preferred, but not required
•Project Management skills a plus.

Requirements
- Strong troubleshooting capabilities are required to provide client hardware support in a predominantly Windows OS environment. Types of hardware supported include, but are not limited to; laptops, desktops, monitors, printers (Canon multi-function, Client laser, Lexmark dot matrix and Zebra label printers) phones (Cisco IP desk phones and smartphones), tablets (iOS and Windows), scanners and handheld 2-way radios.
- Responsible for ticket queue managementforincident resolution/fulfillment, coordination of local and regional hardware installs, change management and routine preventative maintenance tasks.
- Supports server and network infrastructure to include; CISCO switches, routers, Windows servers (both physical and virtual), NAS devices, UPS, HVAC and associated monitoring services.
- Strong knowledge of VMWare, Windows Server 2016, CISCO network hardware, TCP/IP, DNS, DHCP and network folder security is required.
- Configuresand installs Cisco network switches and routers to support LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required.
- Designs,installs and configures multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required.
- Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment)

Roles / Responsibilities
•Manage / audit Telecom Rooms to ensure they meet TMNA standards
•Escort external vendors to/from data centers / computer rooms / manufacturing floor to support regional initiatives and maintenance activities
•Perform Server patching as required by TMNA
•Perform monthly client patching for administrative and mission critical systems
•Investigate/support sitescan alarms and SCOM alerts
•Support as required Priority 1 and Priority Service Restoration Bridges and assist with local countermeasure implementations
•After hours support required for select shift coverage, this does include potential shift rotations and on-call availability with Saturday and Sunday weekend work for maintenance and projects support
•Support Network switch and Wi-Fi access points
•Support change controls as directed by Toyota, these include but not limited to business owned add/move/changes, network device add/move/changes, mission critical device add/move/change sand shop power outages
•Perform first line of support of manufacturing systems
•Perform shared drive, folder and group access requests
•Support Statement of Work creation for network add/move/change
•Perform Telecom Room activities including monitoring for power and temperature along with a daily checklist review per individual site requirements
•Perform server and storage activities including server monitoring and troubleshooting, hardware replacement, new server racking in coordination with TMNA hardware/network provider
•Perform network activities including data center and network telecom maintenance, monitoring and troubleshooting, does include such items as new switch installations and port activations
•Hot swap of equipment on mission critical network

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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