Dispatcher - HVAC/Electrical/Plumbing

2 weeks ago

Mukilteo, United States Gene Johnson Co Full time

Overview:

If you're a Dispatcher seeking a career-focused opportunity with uncapped earnings and the stability of a trusted local brand, look no further than Gene Johnson Plumbing & Heating Join our dedicated team and benefit from a range of perks, including:

Your Contribution: As a Dispatch Coordinator at Gene Johnson you are responsible for maximizing the production of the service and sales team The individual in this role must posses strong organizational skills and be able to prioritize tasks to reach the objective. The Dispatch Coordinator is accountable for ensuring that we get the right professionals to the right calls and communicate with our clients along the way .

Who/What Are We Looking For?

  • Coordinate the transportation movements of the technicians
  • Must keep track of the drivers schedules as they change throughout the day
  • Keep track of the technicians start and departure times
  • Must maintain a matrix with the techs routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
  • Requires interaction with drivers daily
  • Anticipate problems with routes and parts by making quick sound decisions
  • Respond to special requests from customers related to jobs performed by a technician
  • Order parts for special orders
  • Maintain techs vacation, sick and weekend schedules
  • Follow up on all pending/ recommended work
  • Forecast workload for 2-3 days out
  • Contact customers with parts pending and status of parts

Qualifications:

  • Dispatch experience highly preferred
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong decision-making abilities
  • Ability to identify customer needs and clearly articulate product and service offerings
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Team player
  • Multitasking and time management skills with the ability to prioritize

Who WE Are:

At Gene Johnson we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today

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