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Customer Service Representative

2 months ago

Phoenix, United States Maricopa County Full time

Posting Date

09/05/24

Application Deadline

09/07/24

Pay Range

Full Range: $16.50 - $25.00 hourly

Offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Transportation

About the Position

As a Customer Service Representative, exemplifying the values of Maricopa County is critical. Key aspects of the ideal candidate include an individual who possesses an interest in improving processes, understanding customer needs, and making a difference. This position is great for creating relationships with other departments as well as with external customers allowing for career growth and personal development.

Our desired candidate will have specific experience in delivering a high level of customer service, as you will be responsible for helping make our customers happy We are looking for a candidate with exceptional communication skills, the ability to multi-task, and exhibits an enthusiastic and positive attitude. Your adventure with Maricopa County awaits

The hours for this position are in person, Monday-Friday, 8am-5pm

About Us

We value your time. The time with your family. The time you spend on the road. And the time you spend making a difference. At the Maricopa County Department of Transportation we provide connections that improve people's lives. By combining innovative technologies with the vast talent of our employees, we plan for future needs and operate a transportation system with the community in mind. Are you interested in contributing to the community in which you work, live and play? Then join our team-and help us build connections.

Proud to Offer

  • Work with a greater purpose
  • Tuition reimbursement
  • Exceptional work-life balance
  • Opportunities for growth and development within Maricopa County
  • Low-cost, high-value healthcare for you and your qualifying dependents
  • Paid vacation, sick time, and parental leave
  • Extensive wellness program, including healthcare premium discounts
  • Employee discounts for goods and services
  • Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
  • Learn more at Work With Us | Maricopa County, AZ

We Require

  • Six (6) months of clerical and/or customer service experience
  • High school diploma or GED

We Also Value

  • Proficiency in Microsoft Office Suite
  • Typing speed of at least 50 wpm
  • One (1) or more years of clerical experience, including typing, receptionist work and customer service
  • One (1) or more years' experience managing and scheduling calendars in Microsoft Outlook
  • Supplemental courses/training in computer software applications, business practices, business machines, or related subjects
  • Intermediate or advanced outlook experience

Job Contributions

  • Acts as the receptionist for the department by greeting internal and external customers at the main customer service desk and assisting them with the check-in process.
  • Provides customers with clear explanations and directions.
  • Schedules conference rooms for internal and external customers.
  • Answers and refers telephone calls and visitors to the appropriate department personnel.
  • Receives incoming and outgoing deliveries and assures each one is properly logged in and delivered to the appropriate person.
  • Reserves and checks out county motor pool vehicles
  • Sorts and files documents and records, maintains spreadsheets to include sorting alphabetically as well as numerically, and researches and cross-references files.
  • Assists in a back-up role with records processing and reprographic services.

Working Conditions

  • Exerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
  • Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Selection Procedure

  • Only the most qualified candidates will be considered

  • Consideration will only be given to candidates who submit online applications

  • Candidates will be contacted primarily through email and their Workday online application profile

  • Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now