Service Manager

4 weeks ago


Seguin, United States The Cavco Family of Companies Full time
ABOUT THE ROLE

The Service Manager is responsible to ensure quality assurance in the field with consumers as well as retailers and maintain a level of efficiency in the production of our homes.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Evaluate and resolve problems that may need advice of supervisor.
  • Phone interaction and customer relations with dealers, contractors and customers.
  • Oversee inspections - State, Legal and Consumer.
  • Approve all incoming invoices for payment.
  • Responsible for all contractors and their service performance.
  • See that all service requests are dealt with as efficiently and quickly as possible.
  • Assist Service Coordinator with difficult parts orders and work orders.
  • Conduct consistent service meetings.
  • Handle state inquiries and legal service problems, and coordinate scheduling of all work necessary to resolve SAA and legal service problems.
  • Review all cash settlement offers before they are accepted and approve all cash settlement check requests.
  • Review all Service Technician expense reports.
  • Review all contractor bills.
MINIMUM QUALIFICATIONS
  • 3 -5 year's experience in a Service Manager position •
  • Construction experience in repair and installation of framing, plumbing, electrical, roofing, drywall, etc.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
  • Team building/leadership skills
  • Always maintain a professional appearance
  • Ability to multi-task in a fast paced environment
  • Ability to prioritize tasks, attention to detail and self-management
  • Effective planning and organization skills
  • Consistently provide excellence in Customer Service


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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