Desktop Support Technician

3 weeks ago

Greenville, United States First Brands Group Llc Full time

Job Summary:

The Onsite Desktop Support Technician will work in a team environment to provide in-depth procedural and technical computer end-user support with the highest level of customer satisfaction. The Desktop Support Technician will support and maintain First Brands Group computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal computer performance. The technician will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.

Essential Functions, Job Duties & Responsibilities:

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with other technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation network software products.
  • If necessary, liaise with third-party support and computer equipment vendors.
  • Properly escalate and communicate computer issues in a timely fashion with co-workers, internal analysts, and external vendors to research problems and find solutions.
  • Assist other IT Field Techs and cross-functional teams in the resolution of IT related issues for all supported platforms.
  • Create incident tickets to document issues and route tickets to appropriate support group for processing.
  • Assist in Active Directory and email account creation and maintenance.
  • Assist with the image, configuration, and deployment of FBG desktops, laptops, workstations, and phones; set up and configure peripherals as required.
  • Prepare hardware for disposal, ensuring hardware is wiped and secured.
  • Work on various on-going technology projects as assigned and assist in managing tasks and project documentation.
  • Provide after-hours support and participate in the on-call rotation.
  • Travel to other First Brand Groups facilities, when deemed necessary by IT management.
  • Assists with other duties as directed by management.

Education and/or Experience:

  • Associate degree and/or trade school certification from an accredited education institution in Computer technology, Information Systems or related degree program preferred, or the equivalent work experience.
  • Minimum of 2-3 years IT experience in service desk/technician function.
  • Experience working with people across different geographies, including remote workers.
  • Knowledge and experience with Microsoft Technologies (OS, applications, and operational tools).
  • Knowledge and experience with virtualization technologies (VMware and Citrix preferred).
  • Knowledge and experience with troubleshooting hardware and software.
  • Knowledge and experience with ITIL and CIS standards.
  • Knowledge and experience with Change and Configuration Management standards.

Skills & Abilities (i.e., technical, knowledge, etc.):

  • Independent, highly motivated, skilled in multi-tasking, and strong communication skills (presentation, written and verbal).
  • Must be organized, self-motivated, fast paced, able to adapt to change quickly and able to respond to customers needs quickly or find the right person to do so.
  • Must excel at customer service and be able to interact with employees at various levels of employment and with the diverse pool of employees maintained by a global organization. An appropriate candidate will ensure the customer is treated with a high level of professionalism and courtesy regardless of position within the organization.

by Jobble

  • Desktop Support Tech

    1 week ago

    Greenville, United States AA2IT Full time

    a. Candidates should have 2-4 years' experience supporting PC Hardware and software. b. Comfortability providing hands & feet support for Server and Network is a plus. These requirements are flexible depending on available talent in the area. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account...

  • Laboratory Support Technician I

    2 weeks ago

    Greenville, United States Vidant Health Full time

    Job Description ECU Health About ECU Health Medical Center ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation...

  • Maintenance Technician

    3 weeks ago

    Greenville, United States Surge Staffing Full time

    Job DescriptionJob DescriptionScope: Technician responsibilities include maintaining facility and production equipment. Technician will perform all tasks with minimal supervision. Key Responsibilities:· Safety and Housekeeping· Basic electrical knowledge· Rewiring damaged wires or to replace bad electrical components to include heaters and switches.·...

  • Lab Technician

    2 weeks ago

    Greenville, United States PrideStaff Full time

    Do you have chemical quality & laboratory experience? Do you have acid-base titrations testing experience? This may be the job for you. Chemical Lab Technician 3rd shift / Sun - Fri / 11:45 pm - 8:15 am$20 Greenville, SC area. PrideStaff Greenville Lab Technician, Technician, Chemical, Staffing, Chemist, Technical Support, Healthcare

  • Laboratory Technician

    2 weeks ago

    Greenville, United States Compunnel Full time

    Description:Responsibilities:This position will work closely with the other shift Quality Technician and Operations Team Members on the shift to support the accurate analysis of our products and ingredients through the use of testing equipment. This will require them to be able to quickly analyze a problem and provide timely remedies to ensure a continuous...

  • Customer Service Technician

    3 days ago

    Greenville, United States BrightSpeed Full time

    Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities...

  • Maintenance Technician

    3 days ago

    Greenville, United States HTI - Human Technologies, Inc. Full time

    HTI is hiring Maintenance Technicians for PAI Pharmaceuticals in Greenville, SC. Pay is between 28.00 - $30.00 Per Hour + $1.25 Per Hour Shift Differential depending on experience. These are Direct Hire, 12-Hour Night Shift Positions. EXCELLENT, Comprehensive Benefit Package provided. Relocation Assistance provided as well. Great, climate-controlled work...

  • Environmental Technician III

    3 weeks ago

    Greenville, United States AIM World Services, Incorporated. Full time

    Environmental Technician III Job Description: As an Environmental Technician III, you will play a crucial role in environmental monitoring, data collection, analysis, and reporting to support environmental conservation and compliance efforts. You will work under the direction of environmental scientists or engineers to execute various tasks related to...

  • Supervisor, Technical Applications Specialist

    6 days ago

    Greenville, United States Vidant Health Full time

    Job Description ECU Health About ECU Health Medical Center ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation...

  • Maintenance Technician

    3 weeks ago

    Greenville, United States Engineered Systems Full time

    Job DescriptionJob DescriptionMaintenance Technician - Engineered SystemsWe are seeking a skilled and motivated Maintenance Technician to join our team in Duncan, SC. As a Maintenance Technician at Engineered Systems, you will be responsible for maintaining and repairing various crane and hoist systems, ensuring their smooth operation and minimizing...

  • Maintenance Technician

    3 weeks ago

    Greenville, United States Engineered Systems Full time

    Job DescriptionJob DescriptionMaintenance Technician - Engineered SystemsWe are seeking a skilled and motivated Maintenance Technician to join our team in Duncan, SC. As a Maintenance Technician at Engineered Systems, you will be responsible for maintaining and repairing various crane and hoist systems, ensuring their smooth operation and minimizing...

  • Floor Technician

    3 weeks ago

    Greenville, United States MilliCare Full time

    Benefits/PerksCompetitive CompensationGreat Work EnvironmentCareer Advancement OpportunitiesWe have earned clients' trust every day since our founding in 1984 by supporting businesses with the reliable and consistent care of our global franchise network. In every environment we clean, we promote productivity, human well-being, and increased longevity of...

  • Field Service Technician

    4 weeks ago

    Greenville, United States Edge Technologies Full time

    Job DescriptionJob DescriptionEdge Technologies is a leading provider of machine tool automation and peripheral equipment for the metalworking industry. Rapid and sustained growth has us seeking a Field Service Technician to be a part of our Technical Support team.Our work environment includes:Modern office settingGrowth opportunitiesWellness programsEdge...

  • HVAC Service Technician

    1 week ago

    Greenville, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • Anesthesia Technician

    3 days ago

    Greenville, United States Vidant Health Full time

    Job Description ECU Health About ECU Health Medical Center ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation...

  • HVAC Maintenance Technician

    2 weeks ago

    Greenville, United States Barnam Management Full time

    Job DescriptionJob DescriptionWe are looking for an HVAC Maintenance Technician to join our team! You will install, service and repair HVAC and refrigeration systems. Also you will work on standard kitchen equipmentResponsibilities:Install new HVAC and Refrigeration systemsInspect and perform equipment repairs and replacementsPerform routine preventative...

  • Pharmacy Technician @ Hunt Regional Medical Center

    1 week ago

    Greenville, South Carolina, United States CompleteRX Full time

    CompleteRx has an opening for a Pharmacy Technician (PRN) to help provide exceptional patient care at a 96-bed acute care facility located in Greenville, Texas. This role will provide coverage as needed during the day and weekend shifts, as you're available to pick up hours. Looking to boost your career as a retail pharmacy technician? Do you want to work in...

  • Pharmacy Technician @ Hunt Regional Medical Center

    2 days ago

    Greenville, United States CompleteRx Full time

    CompleteRx has an opening for a Pharmacy Technician (PRN) to help provide exceptional patient care at a 96-bed acute care facility located in Greenville, Texas. This role will provide coverage as needed during the day and weekend shifts, as you're available to pick up hours. Looking to boost your career as a retail pharmacy technician? Do you want to work in...

  • Electrical Technician

    7 days ago

    Greenville, United States Insight Global Full time

    Skillsets:3-5 years experience in an industrial electrician roleStrong knowledge of reading and interpreting electrical schematics/drawingsExpertise in panel building, machine wiring, and troubleshootingH.S. Diploma with relevant experience is acceptablePlus: Some automation experienceOverview:Insight Global is seeking an Electrical Technician to join the...

  • Electrical Technician

    6 days ago

    Greenville, United States Insight Global Full time

    Skillsets:3-5 years experience in an industrial electrician roleStrong knowledge of reading and interpreting electrical schematics/drawingsExpertise in panel building, machine wiring, and troubleshootingH.S. Diploma with relevant experience is acceptablePlus: Some automation experienceOverview:Insight Global is seeking an Electrical Technician to join the...