Desktop Support Tech

4 weeks ago

Greenville, United States AA2IT Full time

a. Candidates should have 2-4 years' experience supporting PC Hardware and software.
b. Comfortability providing hands & feet support for Server and Network is a plus. These requirements are flexible depending on available talent in the area.

Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to
a higher level of support if unable to resolve. Represents CompuCom in a
professional and businesslike manner and communicates effectively with
customers and associates. Interacts with customers, responding to routine
technical questions or request for information. Top 2 Skills Deskside Support,
and Customer Service, M-F 8 am-5 PM EST. Deskside support role doing
hardware repair, troubleshooting of hardware and software images, IMAC tasks,
no on-call. A+ certification is a plus, experience a minimum of 3 years.

Day-to-day responsibilities entail for this person?
a. Repair, test, image and clean PC's, laptop, monitors, printers, and other related
hardware.
b. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability
to setup, configure and add all hardware.
c. Experience with asset management. Install, move, add, and change. Large IMAC
events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and/or calls receive appropriate
attention.
d. Comfortable with face to face interactions as will be required to provide
technical support to end users in-person at the customer's site
e. Back up and burn end user data.
f. Assist in developing and documenting improvements to current processes. Assist
other coworkers in resolution of end users' technical issues across the program.
g. Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects
h. Experience working in enterprise environment.

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