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Temporary Account Security Administrator

2 months ago


Lawrence, United States University of Kansas Full time

Job Description 60% - Account Management and Administration * Establishes and revokes computer access and grants data access to authorized users on all enterprise systems administered by KU IT, including e-mail, webservers, and databases. * Ensures only authorized users can access data and creates, maintains, and monitors all accounts. * Monitors and reports system access violations using established policies and procedures to comply with IT and the University of Kansas policies. * Maintains distribution lists, accounts, and groups with access to network resources. 20% - Support/Problem Resolution * Serves as a resource for university (KU main campus, KUMC, and Regents Center) faculty, staff, students, and departments requesting assistance with security access. * Consults one-on-one with faculty, staff, students, and departments on data access issues, passwords, connections, systems software, and general information. * Serves as a subject matter expert for technical support staff. * Makes referrals to other technical staff as appropriate. * Utilizes system documentation and knowledge base content and consults with other IT staff as needed to resolve problems. 20% - Other duties as assigned. Required Qualifications * High school diploma and four years of experience OR an Associate's degree and two years of experience OR a Bachelor's degree. * Minimum three years' experience providing customer service. * Minimum one year experience in creating, maintaining, or revoking user access accounts to computer systems using standard guidelines and procedures. * Minimum three years' experience creating and using databases and/or spreadsheets for detailed record keeping. * Strong written communication skills as evidenced by application materials. Preferred Qualifications * Working knowledge of command line interfaces. * Experience in a higher education environment. * Successful completion of at least one formal Customer Service training course. * Experience with knowledge bases (development, maintenance, or authoring) or other end-user documentation. * Basic network knowledge. * Experience with Active Directory and/or LDAP, including creation and management of accounts. * Demonstrated organizational skills.

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