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Associate - Call Center Operator/Hotline
3 months ago
Job Description - Associate - Call Center Operator/Hotline (2304245) Associate - Call Center Operator/Hotline Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult. Position Description: The Switchboard Operator will efficiently operate the Call Center switchboard to assist callers in making telephone connections and to relay incoming, outgoing, and inter-office calls. Keeps abreast of current insurance regulations, registration, and scheduling procedures and handles administrative support functions related to all departments under the division of Patient Access. Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and/or contractual mandates. Special Skills or Educational Requirements: A minimum of a High Schoo l Diploma, or High School Equivalency Diploma require d. An Associate's Degree in Health Science or Business preferred. Two years of knowledge in Healthcare, Revenue Cycle, and/or Business Office required. Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls. Determines the nature of inquiries and provides general information. Connect calls to the required extension, re-direct them to another number or place them in a waiting queue if the desired number is busy. Develop and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact. Willingness to work offsite. Willingness to travel. Special Notes : Resume/CV should be included with the online application. · Stony Brook Medicine is a smoke free environment.Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. · All Hospital positions maybe subject to changes in pass days and shifts as necessary. · This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. · This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook Southampton Hospital and related facilities. Prior to start date, the selected candidate must meet the following requirements: · Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton's Employee Health Services* · Successfully complete a 4-panel drug screen* · Meet Regulatory Requirements for pre-employment screenings. · Provide a copy of any required New York State license(s)/certificate(s). Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. *The Human Resources department will be responsible for any fee incurred for examination . Company Overview: Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees). Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally. StaffCo is a Professional Employer Organization, commonly referred to as a PEO. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including the day-to-day direction and supervision of work.StaffCo is fully responsible for providing all Payroll and Human Resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all benefits for which one is eligible. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations. Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board. #J-18808-Ljbffr
