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Lead Quality Assurance
3 months ago
As a Quality Assurance Lead, you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
There's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
The Quality Assurance Supervisor will establish the operating procedures of the Quality Assurance Department and its mission to verify and ensure that all sales packages are only for highly qualified guests who have purchased a Hilton vacation package resulting in high probability that they will purchase a timeshare This will include:
- Verifying guests receive accurate information about package cost, premiums, tour, accommodations and qualifications
- Ensuring accuracy of customer and package information
- Ensuring adherence to approved scripts
- Creating performance standards
- Distributing workloads
- Communicate department performance to Senior Manager, Director of Customer Care, and provide feedback to all of the sales departments.
- Responsible for all aspects of running the Quality Assurance Department and enforcing policies and guidelines of the department and the call center.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school diploma
- Microsoft Office proficient
- 1-3 years related experience
- Call Center/Supervisory experience preferred
HGV is now offering first day benefits to new employees
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
