Global Operation Center Manager

4 weeks ago


Chula Vista, United States CareerBuilder Full time

Global Operation Center Manager (79073-4)

Job Overview

Responsible for managing the GOC departments day-to-day functions and the overall data entry by registering information in the database. Support GOC staff and assist in handling any customer service to our end-users by answering questions in a timely and accurate and professional manner.

Responsibilities and duties

Carrying out and attaining the mission and the goals of the department managed and the company

Must be available to staff and our distributors/customers within the open and close (first and last hours) of scheduled work hours and business day

Manage and train staff, including all new hires

Scheduling shifts to ensure proper coverage for all work schedules

Manages and maintains database with staff by entering new and updated account information and establishes entry priorities for staff

Work with other department managers to increase better workflow and customer support among departments.

Processing Orders

Receive and promptly respond to customer queries via phone, email or online chat

Document Issues and Resolutions

Develop solutions and resolve problems to ensure employee and customer satisfaction is met successfully

Review and address the skills of staff to ensure customer satisfaction is met successfully

Join and Host meetings and department meetings for the betterment of department and to update and review new and ongoing information

Problem-solving and time management.

Qualification

High School diploma or equivalent

Bilingual Japanese and English

Can work weekends, holidays and night shifts.

Data entry experience or related experience

Quick typing skills

Organizational skills

Attention to detail

Learn and adapt to current technology needs

Excellent and effective communication and interpersonal skills

Customer service skills

Managing processes with staff and projects

High level of ownership, accountability and initiative

Welcoming and helpful attitude

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