Global Operation Center Manager
4 weeks ago
Global Operation Center Manager (79073-4)
Job Overview
Responsible for managing the GOC departments day-to-day functions and the overall data entry by registering information in the database. Support GOC staff and assist in handling any customer service to our end-users by answering questions in a timely and accurate and professional manner.
Responsibilities and duties
Carrying out and attaining the mission and the goals of the department managed and the company
Must be available to staff and our distributors/customers within the open and close (first and last hours) of scheduled work hours and business day
Manage and train staff, including all new hires
Scheduling shifts to ensure proper coverage for all work schedules
Manages and maintains database with staff by entering new and updated account information and establishes entry priorities for staff
Work with other department managers to increase better workflow and customer support among departments.
Processing Orders
Receive and promptly respond to customer queries via phone, email or online chat
Document Issues and Resolutions
Develop solutions and resolve problems to ensure employee and customer satisfaction is met successfully
Review and address the skills of staff to ensure customer satisfaction is met successfully
Join and Host meetings and department meetings for the betterment of department and to update and review new and ongoing information
Problem-solving and time management.
Qualification
High School diploma or equivalent
Bilingual Japanese and English
Can work weekends, holidays and night shifts.
Data entry experience or related experience
Quick typing skills
Organizational skills
Attention to detail
Learn and adapt to current technology needs
Excellent and effective communication and interpersonal skills
Customer service skills
Managing processes with staff and projects
High level of ownership, accountability and initiative
Welcoming and helpful attitude
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