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IT Technician I/II

2 months ago

Massillon, United States Diehl Ford of Massillon Full time

Diehl Automotive is searching for a IT technician I/II to be based at our Ohio/Hermitage Diehl Automotive stores. This is a full-time position that will require some travel between stores in the Ohio/Western PA area.

Key Responsibilities:

  • Provide technical support for hardware and software issues across dealership departments and stores.
  • Troubleshoot end users, set up pc's, help with network issues
  • Travel to Diehl stores in the area as needed.
  • Maintain and update computer systems, networks, and equipment.
  • Assist with the implementation and management of IT projects.
  • Set up users and maintain Active Directory
  • Set up uses and maintain Office365
  • Ensure data security and system integrity.
Qualifications:
  • For IT Technician I: Associate degree or equivalent experience in Information Technology or related field.
  • For IT Technician II: Bachelor's degree or equivalent experience, plus 2+ years in a similar role preferred.
  • Strong understanding of computer systems, networks, and troubleshooting techniques.
  • Excellent communication and people skills and ability to work well with team members.
  • Experience with dealership management systems (Tekion), and various vehicle service-related hardware and software a plus.
  • Travel between Diehl locations is a must. A drivers license with a clean driving record is necessary.
  • Mostly end user support; some network experience helpful.
  • Experience with VoIP a bonus
Why Diehl Automotive?
  • Competitive salary and benefits package.
  • Opportunity for professional growth and development.
  • Dynamic work environment with a supportive team.