IT Support Specialist

2 weeks ago


Massillon, Ohio, United States Diehl Ford of Massillon Full time
Job Title: IT Technician I/II

Diehl Automotive is seeking a skilled IT Technician I/II to join our team at our Ohio/Hermitage location. This full-time position requires some travel between stores in the Ohio/Western PA area.

Key Responsibilities:
  • Provide technical support for hardware and software issues across dealership departments and stores.
  • Troubleshoot end-user issues, set up PCs, and assist with network problems.
  • Travel to Diehl stores in the area as needed.
  • Maintain and update computer systems, networks, and equipment.
  • Assist with the implementation and management of IT projects.
  • Set up users and maintain Active Directory.
  • Set up users and maintain Office365.
  • Ensure data security and system integrity.
Qualifications:
  • For IT Technician I: Associate degree or equivalent experience in Information Technology or a related field.
  • For IT Technician II: Bachelor's degree or equivalent experience, plus 2+ years in a similar role preferred.
  • Strong understanding of computer systems, networks, and troubleshooting techniques.
  • Excellent communication and people skills and ability to work well with team members.
  • Experience with dealership management systems (Tekion), and various vehicle service-related hardware and software a plus.
  • Travel between Diehl locations is a must. A driver's license with a clean driving record is necessary.
  • Mostly end-user support; some network experience helpful.
  • Experience with VoIP a bonus.
Why Diehl Automotive?
  • Competitive salary and benefits package.
  • Opportunity for professional growth and development.
  • Dynamic work environment with a supportive team.


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