Sr. Manager
3 weeks ago
Overview
The Senior Manager Email Marketing & Retention will lead the team responsible for the development, management, and optimization of BISSELL’s email program—including promotional and launch campaigns, automated/behavioral sends, and highly personalized journeys. This person will have a customer-first mindset, with a deep understanding of the end-to-end customer journey and will be responsible for understanding who our customer is, what drives their behavior, and how best to turn a customer into a passionate brand advocate. This role will provide an understanding and expertise of email marketing, segmentation, personalization, analytics, and marketing technology and the development and execution of campaigns that drive increased engagement and conversion across the various customer lifecycles.
Responsibilities
Develop and implement a comprehensive, best-in-class retention strategy with a primary focus on email marketing campaigns to engage, retain, and nurture existing customers.
Manage a team of multiple direct reports
Develop a testing framework and oversee implementation for our email communications to ensure continuous optimization
Assist in the development of email lifecycle strategy and create the vision for future email programs
Understand our prospect and customer database, identify gaps and opportunities to increase conversion through personalization within the email channel
Develop segmentation strategies and maintain customer database health, integrity, and performance
Ability to produce creative strategy across the prospect and customer lifecycle
Partner closely with cross-functional partners across Product Marketing, Digital Marketing, Marketing Communications and our agency partners
Supervise and analyze channel performance, conduct A/B testing
Leverage Performance Data to drive decision making
Provide recommendations based on trends and insights to Marketing, Product, and Design teams
Formulate strategies to grow our email database and engagement
Qualifications
Required Core Competencies:
Learning Versatility
Continuous Improvement
Judgement and Decision Making
Delivers Results
Interpersonal/collaborative skills
Actively seek and share information
Required Experience / Education:
Degree minimum:
Bachelor’s Degree
Specific concentration:
Business and/or Marketing
Experience level:
8+ years of email marketing and/or eCommerce
People management experience
Preferred Experience / Education:
Experience with marketing automation platforms and tools
Experience with Salesforce Marketing Cloud a plus
Proven expertise in creating marketing communications for internal/external audiences including business and communications plans, messaging frameworks and value propositions.
Understanding of the prospect and customer lifecycle, and implementing/iterating on a plan to get results
Ability to manage multiple tasks, react quickly and work under tight deadlines.
Extremely organized and detail-oriented, along with the ability to think critically and solve problems
Strong analytical, conceptual, and problem-solving abilities; data-driven thinking
Comfortable participating in team meetings, providing a POV and following up on to-dos in a timely manner.
Ability to thrive in a fast-paced, flexible work environment
Strong relationship building and communication skills within cross-functional teams
Detail-oriented with extremely good follow-up
High energy and solution-oriented – always looking to make improvements
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