Support Staff Associate

3 weeks ago


New York, United States Tandym Group Full time

A recognized legal services organization is currently seeking a versatile and hardworking professional to join their staff as a Support Staff Associate.

Responsibilities:

The Support Staff Associate will:

  • Log into Avaya Cloud Answer and direct all calls to the respective practices or provide contact for external agencies
  • Follow up on voicemails, ensuring clients are communicated with promptly
  • Produce logs and reports to improve the Switchboard System
  • Cover the main reception area as necessary in efforts to support and provide backup to the overall team
  • Perform other duties, as needed

Qualifications:

  • 1+ year of relevant work experience
  • Associate's Degree
  • Previous experience in a Switchboard and/or Reception role
  • Computer and Tech savvy
  • Microsoft Office proficient
  • Exceptional phone etiquette
  • Customer service oriented
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized

Desired Skills:

  • Bachelor's Degree in a related field
  • Bilingual (English and Spanish)
  • Working knowledge of Avaya Cloud System

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