Customer Service Agent Remote

3 weeks ago


Chicago, United States Workoo Technologies Full time

About the job Customer Service Agent Remote

Join our colleagues in bringing our mission to life every day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual professional goals, while helping to take science a step further by developing solutions to some of the world's toughest challenges, such as protecting the environment, ensuring the safety of our food or helping to find a cure for cancer.

How will it make a difference?

Ensure clinical trial shipments are delivered to patients, on time and within client specifications. In addition, you are responsible for following up on pharmaceutical shipments with carriers, last mile delivery providers to the final recipient, pharmaceutical representatives.

What will you do?

Handle daily customer and supplier interaction via phone and email correspondence. Provide timely and accurate status updates while logging into the system following standard operating procedures.

Maintain proactive carrier and last mile shipment tracking along with vendor issue resolution.

Provide timely and crucial information to customer, suppliers and internal team members. Support continuous improvement activities. Overtime may be required based on business needs.

How will you get here?

Education

Bachelor's degree in a preferred applicable field or 4 years of proven experience.

Experience

Logistics experience, including tracking carriers and dedicated vendors.

Customer service experience. Preferably in the pharmaceutical industry.

Knowledge, skills and abilities.

Strong professional written and verbal skills. Experience and proficiency in Outlook and Excel.

Able to prioritize multiple tasks at once. Perform well in a concentrated intensity environment.

Possess a process oriented approach with the ability to understand good manufacturing and documentation practices.

When business needs require, able to work with internal teams.



  • Chicago, United States Workoo Technologies Full time

    About the job Customer Service Agent Remote Join our colleagues in bringing our mission to life every day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual professional goals, while helping to take science a step further by developing solutions to some of the...


  • Chicago, United States Workoo Technologies Full time

    About the job Customer Service Agent Remote Join our colleagues in bringing our mission to life every day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual professional goals, while helping to take science a step further by developing solutions to some of the...


  • Chicago, United States Rieder North America Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. We are in the construction vertical focusing on architectural facade with end products and a solid base of leading...


  • Chicago, United States KAIZEN MANAGEMENT LLC - Compeat Restaurant Implementations Full time

    We are actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Ambitious Customer Service and Sales Agents and advance their careers. We are one of the fastest-growing consulting firms in the area, so we need a self-motivated Ambitious Customer Service and...

  • Travel Agent

    3 weeks ago


    Chicago, United States A Simple Plan for Success Full time

    Job DescriptionJob DescriptionAre you passionate about travel and helping others explore the world? We’re seeking motivated individuals to join our team as Remote Travel Agents. As a Travel Agent, you’ll have the opportunity to arrange travel experiences for clients, from business trips to dream vacations. Whether you’re an experienced professional or...


  • Chicago, United States Jim Tom - State Farm Agent Full time

    **BENEFITS OFFERED**: - Base comp - Bonus incentive - Paid time off (personal time/holidays) - Profit Sharing Plan - Mon-Fri 9-5 (no evenings/weekends) - Health premium allowance - Training and professional development - Professional office work environment - Growth potential and opportunity for advancement **RESPONSIBILITIES**: - Provide prompt,...


  • Chicago, United States Elevation Academy Full time

    Job DescriptionJob DescriptionJob Title: Entry Level Customer Service AgentCompany: Elevation AcademyLocation: Chicago, ILAbout Elevation Academy: Elevation Academy is a leading personal coaching company dedicated to empowering individuals to reach their fullest potential. Through personalized coaching programs, workshops, and resources, we strive to inspire...


  • Chicago, United States Serenity Trails Travel Co Full time

    Job Title: Remote Customer Service For Travel Job Type: Part-Time/Full-Time Available Company Overview: At Serenity Trails Travel Co, we specialize in providing comprehensive travel solutions tailored to meet the unique needs of corporate clients. As a leading travel agency, we are committed to delivering exceptional service and ensuring seamless travel...


  • Chicago, United States Enterprise Holdings, Inc. Full time

    Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and thank each customer at the conclusion of their transaction. Answer customer questions and provide assistance based on each customer's need Customer Service, Agent, Seasonal, Service, Retail, Automotive, Customer, Rental


  • Chicago, United States Dorr Agency Full time

    Job DescriptionJob DescriptionLooking for your last career stop? Interested in an industry change? Seeking work-life balance?The Dorr Agency is seeking a motivated, coachable licensed and non-licensed agent to join our team. We specialize in helping families and businesses with life, health, and wealth solutions. We utilize a proprietary platform that...


  • Chicago, United States Elevation Academy Full time

    **Job Title**: Entry Level Customer Service Agent **Company**: Elevation Academy **Location**: Chicago, IL **About Elevation Academy**: Elevation Academy is a leading personal coaching company dedicated to empowering individuals to reach their fullest potential. Through personalized coaching programs, workshops, and resources, we strive to inspire personal...


  • Chicago, United States Sandra Cavoto - Farmer's Insurance Agent Full time

    Job DescriptionJob DescriptionBenefits/Perks:Paid time off (vacation and/or sick days)Growth potentialSalary plus commission/bonusSimple IRAHealth benefitsFlexible hoursHiring bonusPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the...


  • Chicago, United States Air Canada Full time

    **Description** **Location**: Chicago, IL, United States (Onsite) **Starting Salary**: $19.92/hour **Branch**:Cargo **Category**: Unionized (IBT) **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining...

  • Call Center Agent

    4 weeks ago


    Chicago, United States South Mountain Healthcare & Rehabilitation Center Full time

    We are searching for a polite, professional call center agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent may handle a high volume of inbound or outbound calls or both and should seek to...


  • Chicago, United States Kevin Smith- State Farm Agent Full time

    **ROLE DESCRIPTION**: As a Sales associate with the Kevin Smith Agency, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable...


  • Chicago, United States Worldwide Flight Services, Inc. Full time

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our cust Passenger, Agent, Service, Reservations, Retail, Airline

  • Guest Service Agent

    7 days ago


    Chicago, United States Sonesta International Hotels Corporation Full time

    The Guest Service Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Front Office Manager. Th Guest Service, Agent, Office Manager, Guest, Service, Hotel, Retail

  • Guest Service Agent

    7 days ago


    Chicago, United States Sonesta International Hotels Corporation Full time

    The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The Fro Guest Service, Agent, Operations Manager, Service, Hotel, Guest, Retail


  • Chicago, Illinois, United States Good Life Builders Full time

    1099 Independent Contract ( Commission Base Only )Are you a self-motivated individual with a passion for sales, insurance, and entrepreneurship? Are you looking for an opportunity to create your own business and enjoy the flexibility of remote work? We have the perfect position for youPosition Overview:Join our team as an Independent Financial Services Agent...


  • Chicago, United States William Klinowski - State Farm Agent Full time

    Are you a highly motivated and customer-centric individual with a passion for sales and making a positive impact on people's lives? Do you thrive in a fast-paced environment where your hard work is recognized and rewarded? Look no further! William Klinowski State Farm is seeking a Sales Representative to join our dynamic and successful team. **About...