Customer Service Agent

3 weeks ago

Chicago, United States Air Canada Full time

**Description**

**Location**: Chicago, IL, United States (Onsite)

**Starting Salary**: $19.92/hour

**Branch**:Cargo

**Category**: Unionized (IBT)

**Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

**Responsibilities**
- Deal directly with the public, other airlines, agencies and Company employees by providing Cargo customer services in a manner prescribed by the Company.
- Receive and answer inquiries from the public, other airlines, agencies and Company employees.
- Receive, deliver and process cargo, mail and COMAT.
- Physically handle Cargo/Mail/COMAT manually or by machine (e.g., fork lift).
- Pick up or take delivery of and sign receipt for aircraft spare parts from other carriers to be used on Company aircraft.
- Drive Company vehicles.
- Compute cargo rates and tariffs, book shipments and provide customers with relevant information including Customs requirements.
- Handle and account for cash/documents in accordance with Company regulations.
- Process information in the Company's automated cargo tracking and accounting system in accordance with Company requirements.
- Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations.
- In the absence of Manager and Lead Customer Service Agent, make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.
- Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.
- Ensure that all necessary supplies and material are on hand in sufficient quantity.
- Collect and compile statistical data.
- Investigate damaged or incomplete shipments and complete bad order report as required.

**Qualifications**
- Must have an ability to use tact, good judgement and initiative.
- Must be capable of expressing self in a clear and pleasant manner.
- Ability to work under pressure with a minimum of supervision.
- Must, after training, be able to use the Company's automated cargo tracking and accounting system.
- Must wear Company uniform as prescribed and conform to Company grooming standard.
- Must possess a valid driver's license.
- Must be able to operate Company vehicles and machinery.
- Must be able to stand or sit for extended periods of time.
- Must be able to lift seventy (70) lbs unaided.
- Must maintain an acceptable attendance record.
- Must have valid passport to travel for training in Canada
- Security clearance and USCBP clearance required.

**Specific requirements**
- While on duty MUST wear safety shoes as described in Company regulations.
- Required to wear Company provided hearing protection when working in designated high noise areas

**Linguistic requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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