Interface Analyst

Navajo Preference Employment Act :
In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

Overview:

POSTION SUMMARY:

The Interface Analyst applies their interfacing knowledge of Healthcare and Clinical Applications to administer, demonstrate, implement, and support various business and clinical critical systems for Tuba City Regional Healthcare. This position works to closely with vendors, to identify HL7 specifications and provide requirements to connect applications to the electronic health record or other clinical or business-related systems. The candidate should also have a sense of ownership over all interfaces for clinical and business applications and should ensure smoot daily operation of all applications in the positions purview. The ideal candidate will use extensive analytical and troubleshooting skills to carry out their primary responsibilities. They will have the ability to balance competing demands, urgent matters and confidential material in a professional manner. The Interface Analyst position is a hybrid position, with significant in-person work at TCRHCC. While not on site you will be responsible for working from your home office. As a remote worker, you will need to be independent and self-motivated, holding yourself accountable for tasks and ongoing responsibilities with little supervision. Interface Analyst provides technical support, maintenance, assistance with organization initiatives. Management reserves the right to change working schedules and location based on the needs of the organization

NECESSARY QUALIFICATIONS

Education:

Associate of Arts (AA) degree in Information Systems/Technology, Computer Science, or Business Administration

Experience:

Proven experience interfacing with systems including EHR/EMR/LIS/RIS/PACS/HIS.

Other Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:

• Positive working relationships with others
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences
• Possession of proven track record of being results-oriented, customer-focused with a hands-on approach
• Proven ability to manage and lead personnel in a team-oriented, collaborative environment
• Ability to communicate ideas in both technical and non-technical forms to end users
• Proven analytical and creative problem-solving abilities using good project management skills
• Highly self-motivated and directed with keen attention to detail.
• Ability to multi-task, prioritize and manage time to strict deadlines
• Excellent written and verbal communication skills

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical:

Must be able to sit at desk for long periods of time and occasionally stand, walk, drive, bend, climb, kneel, crouch, twist, maintain balance and reach. Must write legibly and use a computer terminal; must be able to hear and talk over the telephone and in person with others; must be able to frequently lift, push and pull items that weigh up to 34lbs and occasionally lift over 100 lbs. such as IT sever hardware, backup batteries, computer terminals, and printers. Sensory requirements include occasional far vision, near vision, color vision, depth perception, seeing fine details, hearing normal speech, hearing overhead pages, and telephone use. Must have ability of both hand manipulation of prolonged simple grasping, frequent firm grasping and occasional fine manipulation.

Mental:

Must be able to prioritize and use good judgment and analytical skills to make decisions that impact software operations, customer service, and patient care within the organization. Must be able to coordinate a variety of issues while being frequently interrupted and carry out all responsibilities related to this position. Must be able to continually concentrate, work alone, demonstrate high degree of patience, adapt to shift work, work in areas that are close and crowded, frequently cope with high levels of stress, make decisions under high pressure, handle multiple priorities in stressful situation, and occasionally cope with anger/fear/hostility of others in a calm way, manage altercations, and handle a high degree of flexibility. Must frequently accept a flexible schedule to meet unit needs.

Environmental:

May frequently be exposed to loud noises with occasional exposure to infectious diseases, chemical agents, dust, fumes, gases, extremes in temperature or humidity, hazardous or moving equipment, and unprotected heights.

ESSENTIAL FUNCTIONS

1. Test, deploy and evaluate appropriate interface solutions and ongoing maintenance needs for sustainable processes. Appropriately configure systems to improve processes, add efficiencies and promote patient safety.
2. Reverse engineer existing healthcare IT interfaces capture relevant requirements and author message or interface specifications with minimal assistance.
3. Become proficient with Healthcare integration standards like HL7 v2.x, v.3.x.
4. Become proficient in department workflow and analyze opportunities to improve.
5. Investigate processes to understand operations. Research, analyze and understand workflows of end users,
6. Identify data validation risks and solutions/strategies.
7. Assist Business and Clinical Analysts with business rule and data integration and requirements gathering.
8. Maintain and document configurations and scripts to ensure proper versioning and control of product upgrades.
9. After performing interface design and deployment work, ensure that the interface is functioning properly and provide tuning and optimizing assistance as required.
10. Resolve integration/mapping issues; methodically approach problems or processes to troubleshoot and resolve; develop application and integrated test scripts; participate in thoroughly testing builds; provide rotational on-call support based upon application needs.
11. Preparation and maintenance of technical documentation.
12. Implementation and configuration of Integration Engine, and configuration of Interfaces, Routes and Communication Points as required.
13. Review architecture or solution design, and provide feedback based on best practices, capabilities and standards-based industry norms.
14. Research technology and interface specifications/design required to help deliver optimal technical solutions that support the business objectives.
15. Understanding of XML, RDBMS technologies (primarily SQL & Oracle) and JavaScript coding.
16. Experience in documenting message specifications, as well as other interface requirements documentation
17. Works as an active member of the project team to adhere to project plans and statement of work documents related to the implementation of various business solutions.
18. Functions as an analyst during the implementation phases of various business and clinical applications.
19. Works with the TCRHCC stakeholders to ensure the overall success of all upgrades.
20. Demonstrates the ability to prioritize tickets based on impact to the client and the ability to respond based on impact to the business. Updates ticket categories accurately.
21. Author and oversee all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy.
22. Participates in daily stand-up discussions to share knowledge, to initiate help with issues that are presenting a challenge, etc.
23. Assist in the identification and design of automated processes to increase testing efficiency and reliability.
24. Work with cross-functional teams to ensure quality throughout the software development lifecycle.
25. Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
26. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
27. Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee and external customer satisfaction.
28. Other duties as assigned.