Current jobs related to Call Center Representative - Baltimore - Mercy Medical Center

  • Call Center Representative

    4 weeks ago

    Baltimore, United States Abacus Full time

    Job Overview Remote opportunity within the state of Maryland. We are seeking dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers through effective communication and problem-solving skills. This role requires a proactive approach to customer...

  • Proxy Call Center Representative

    4 weeks ago

    Baltimore, United States Equiniti Full time

    Management Level I ***This is a temporary, full-time hours, 100% remote position Other Remote Locations: AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX ShiftInformation Shift Time: 9:00 am to 4:00 pm[AM Shift] Hours: Monday - Friday, full time Some Saturdays required from 10:00 am to 6:00 pm Compensation: $18.00/hour Equiniti is a leading international...

  • Part Time Call Center Representative

    1 month ago

    Baltimore, Maryland, United States ApexFocusGroup Full time

    Are you looking for a flexible and rewarding part-time opportunity to earn extra income from the comfort of your own home? ApexFocusGroup is seeking motivated individuals to participate in national and local paid focus groups, clinical trials, and market research assignments. As a part-time call center representative, you will have the opportunity to...

  • MVA Bilingual Call Center Representative

    3 months ago

    Baltimore, United States Maryland Department of Transportation Full time

    MVA Bilingual Call Center Representative (Customer Agent I) OPEN RECRUITMENT - This is an interview and hire position All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months Call Center, Agent, Representative, Bilingual, Customer Service, High School, Retail

  • Call Center Operations Manager

    2 weeks ago

    Baltimore, Maryland, United States Veritas Partners Full time

    Job Title: Call Center ManagerVeritas Partners is seeking a highly skilled Call Center Manager to lead our team in the Baltimore office.Job Summary:The Call Center Manager will oversee a team of 13 call center representatives and 1 team leader, responsible for delivering exceptional customer service and driving business results.Key Responsibilities:Manage...

  • Call Center Operations Manager

    4 weeks ago

    Baltimore, Maryland, United States Veritas Partners - Client Full time

    Job Title: Call Center ManagerVeritas Partners - Client is seeking a highly skilled Call Center Manager to lead their team in the Baltimore office.Job Summary:The Call Center Manager will oversee a team of 13 call center representatives and 1 team leader, responsible for delivering exceptional customer service and ensuring the smooth operation of the call...

  • Call Center Operations Manager

    2 weeks ago

    Baltimore, Maryland, United States Veritas Partners - Client Full time

    Call Center Manager Job DescriptionVeritas Partners - Client is seeking a highly skilled Call Center Manager to lead their team in the Baltimore office.The ideal candidate will have a strong background in customer service, team management, and call center operations. They will be responsible for overseeing a team of 13 call center representatives and 1 team...

  • Call Center Operations Manager

    4 weeks ago

    Baltimore, Maryland, United States Veritas Partners Full time

    Job Title: Call Center ManagerVeritas Partners is seeking a highly skilled Call Center Manager to lead our retail banking team in Baltimore. As a key member of our operations team, you will be responsible for overseeing the daily activities of our call center representatives and ensuring exceptional customer service.Key Responsibilities:Manage call center...

  • Call Center Operator

    1 month ago

    Baltimore, United States Mercy Medical Center Full time

    Job Summary: The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include...

  • Call Center Operations Manager

    6 days ago

    Baltimore, Maryland, United States Veritas Partners - Client Full time

    Veritas Partners - Client is seeking a seasoned Call Center Manager to lead their Baltimore office. This role oversees 13 call center representatives and 1 team leader, working 8:30 to 5PM Monday through Friday.The ideal candidate will have a strong background in retail/consumer banking products, including loans, deposits, checking/savings accounts, and...

  • Customer Service Rep

    4 days ago

    Baltimore, United States GHR Search - General Healthcare Resources, Inc. Full time

    Join our team to support vulnerable individuals in accessing essential healthcare services. As a Call Center Representative, you will coordinate patient flow, manage phone communications, and ensure a positive experience for our patients. Key Respons Customer Service, Call Center, Service, Retail, Staffing, Customer

  • Call Center Representative

    3 weeks ago

    Baltimore, United States Equiniti Full time

    Management Level I ***THIS ROLE WILL BE FULLY REMOTE FOR THE 10:30-7 CST SHIFT ***THIS IS A TEMPORARY ROLE LASTING ABOUT 5-7 MONTHS Start Date: November 11th, 2024 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ US is a...

  • Call Center Manager

    1 month ago

    Baltimore, United States Veritas Partners - Client Full time

    Multi year financial services client in search of Call Center leader in their Baltimore office. The Call Center Manager will oversee 13 call center reps and 1 team leader. This role is 8:30 to 5PM Monday through Friday, onsite at their new Baltimore office. The calls will be focused on retail/consumer banking products: loans, deposits, checking/savings...

  • Call Center Manager

    2 weeks ago

    baltimore, United States Veritas Partners - Client Full time

    Multi year financial services client in search of Call Center leader in their Baltimore office. The Call Center Manager will oversee 13 call center reps and 1 team leader. This role is 8:30 to 5PM Monday through Friday, onsite at their new Baltimore office. The calls will be focused on retail/consumer banking products: loans, deposits, checking/savings...

  • Call Center Manager

    1 month ago

    baltimore, United States Veritas Partners - Client Full time

    Multi year financial services client in search of Call Center leader in their Baltimore office. The Call Center Manager will oversee 13 call center reps and 1 team leader. This role is 8:30 to 5PM Monday through Friday, onsite at their new Baltimore office. The calls will be focused on retail/consumer banking products: loans, deposits, checking/savings...

  • Call Center Manager

    1 month ago

    Baltimore, United States Veritas Partners - Client Full time

    Multi year financial services client in search of Call Center leader in their Baltimore office. The Call Center Manager will oversee 13 call center reps and 1 team leader. This role is 8:30 to 5PM Monday through Friday, onsite at their new Baltimore office. The calls will be focused on retail/consumer banking products: loans, deposits, checking/savings...

  • Call Center Manager

    3 weeks ago

    Baltimore, United States Veritas Partners - Client Full time

    Multi year financial services client in search of Call Center leader in their Baltimore office. The Call Center Manager will oversee 13 call center reps and 1 team leader. This role is 8:30 to 5PM Monday through Friday, onsite at their new Baltimore office. The calls will be focused on retail/consumer banking products: loans, deposits, checking/savings...

  • Financial Call Center Agents

    3 weeks ago

    Baltimore, United States Priority One Staffing Full time

    Several Temporary to Hire Call Center Openings MUST have a banking/financial background - 1 year Critical thinker Empathy for Clients 8:30 -5 or 9- 5 - Monday through Friday 4 weeks training Call Center experience very helpful Computer savvy Degree h Call Center, Financial, Agent, Technology, Staffing

  • Call Center Assessor

    4 weeks ago

    Baltimore, Maryland, United States Gaudenzia Full time

    Overview:At Gaudenzia, we're seeking a dedicated and compassionate individual to join our team as a Call Center Assessor. This role is a critical part of our Maryland programs, and we're looking for someone who can provide exceptional support to our clients.We're a nonprofit organization that's been making a difference in the lives of individuals and...

  • Call Center Operator

    2 months ago

    Baltimore, United States Mercy Health Services Full time

    The Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary care providers and specialist providers. Exceptional customer service skills and Healthcare, Operator, Call Center, Health, Microsoft, Customer Service

Call Center Representative

2 months ago

Baltimore, United States Mercy Medical Center Full time
Summary

The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.

The Patient Service Associate is responsible for all front desk operations, which include, but are not limited to:
  • Scheduling patients
  • Answering phones
  • Scanning medical records
  • Triage patient phone calls for severity/importance
  • Collection of insurance information and verification or benefits
  • Charge entry and payment posting.
Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.

Requirements

Requirements:
  • Education: High School Diploma or GED
  • Previous experience in a Medical Office is preferred but not required
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees
  • Adapt to the changing needs of the organization, its patients and the market
  • Actively contribute to a positive, congenial working environment
  • Actively contribute to enhancing patient experience

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.