Guest Services Representative PM Shift

1 month ago


Marina, United States Holiday Inn Express Full time
JOB PURPOSE:

Represents the Hotel to guests throughout all stages of the guest stay. Greet, assist and resolve guest matters with the utmost professional, courteous and efficient manner. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Position is from 3pm-11pm. PLEASE ONLY APPLY IF YOU HAVE FULL OPEN AVAILABILITY

ESSENTIAL JOB FUNCTIONS:
  • Maintain confidentiality of any and all proprietary information at all times.
  • Follow all Company Policies and be on time to work, as scheduled.
  • Meet with supervisor to review assignments, anticipate business levels, changes and other information pertinent to the job performance.
  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Check in/out guests, including assigning guest's rooms and accommodating special requests whenever possible.
  • Provides orientations of the Hotel.
  • Assists in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date
  • (check outs, late checkouts, early check-ins, special requests, and day use rooms), and coordinates
  • requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks, such as bill/invoice settlement, posting charges to the guest, paid out's,
  • etc.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their
  • accustomed shift to other shifts.
  • Perform any other duties as and when assigned by management.
QUALIFICATIONS & SKILLS:

Essential:
  • High School Graduate or equivalent work-related experience.
  • 1-year experience in similar position, preferably in the hospitality environment.
  • Display a competent level of computer literacy.
  • Must possess initiative, excellent guest service and decision making skills.
  • Ability to type at least 40 words per minute.
  • Ability to compute basic mathematical calculations.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to work well under pressure coordinating multiple requests at any given time.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Flexibility in schedule.
  • Ability to schedule various services for individuals.
  • Ability to perform job functions with minimal supervision.
  • Ability to relay instructions and ask for help.


  • Marina, California, United States Sanctuary Beach Resort Full time

    Job Title: Hotel Guest Service RepresentativeWe are seeking a skilled and friendly Hotel Guest Service Representative to join our team at the Sanctuary Beach Resort in Marina, California. This role is perfect for individuals who enjoy providing exceptional customer service and are passionate about delivering a memorable experience for our guests.About the...

  • Guest Service Agent

    6 months ago


    Marina, United States Sanctuary Beach Resort Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...


  • Marina, California, United States Marriott Full time

    About the Job:As a Guest Services Director at SpringHill Suites The Dunes On Monterey Bay, you will play a critical role in ensuring that our guests have an unforgettable experience.Responsibilities:Leading the front desk team to deliver exceptional guest service and ensure a seamless check-in and check-out process.Collaborating with other departments to...

  • Guest Services

    7 months ago


    Marina del Rey, United States Chicken Coup, LLC Full time

    Job Type Full-time Description Why Work at Starbird? Our employees are the lifeblood of our organization. We make sure that each person is given the training and tools to be the best they can be and we believe in promoting from within our organization. Essentials of the job: Hospitality is a key component in this position, so you should be comfortable with...


  • Marina, California, United States Holiday Inn Express - Marina State Beach Full time

    About the Role:This Customer Experience Representative position offers a unique opportunity to deliver personalized service to our guests, ensuring that their stay with us exceeds their expectations. The successful candidate will provide top-notch support and assistance throughout all stages of the guest's stay, addressing any concerns or issues promptly and...


  • Marina, California, United States Walmart Full time

    About This OpportunityWe are currently seeking a Customer Service Representative to join our team at Walmart. In this role, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.About the JobRespond to customer inquiries and resolve issues in a timely and professional manner.Work...


  • Marina, California, United States Holiday Inn Express Full time

    ResponsibilitiesProvide exceptional guest service, responding promptly to guest inquiries and resolving any issues or concerns in a professional and courteous manner.Handle check-in/check-out procedures, including assigning rooms, processing payments, and ensuring that all guests have a smooth and efficient stay.Collaborate with other departments, such as...


  • Marina del Rey, California, United States Suntex Marina Investors, LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Services Attendant to join our team at Suntex Marina Investors, LLC. As a key member of our customer service team, you will be responsible for providing top-notch service to our marina guests, handling inquiries, and performing various administrative tasks.About the RoleThe Guest Services...


  • Marina, United States GreenWaste Full time

    Title: Customer Service Representative FLSA Status: Non-Exempt Reports To: CSR Supervisor Pay: $21-$23/hr. About the Company: GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years, specializing in all aspects of material collection and processing, tailoring our service offerings to the unique needs of our customers...


  • Marina, United States GreenWaste Full time

    Title: Customer Service Representative FLSA Status: Non-Exempt Reports To: CSR Supervisor Pay: $21-$23/hr. About the Company: GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years, specializing in all aspects of material collection and processing, tailoring our service offerings to the unique needs of our customers...


  • Marina, United States GreenWaste Full time

    Title: Customer Service Representative FLSA Status: Non-Exempt Reports To: CSR Supervisor Pay: $21-$23/hr. About the Company: GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years, specializing in all aspects of material collection and processing, tailoring our service offerings to the unique needs of our customers...


  • Marina, California, United States Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Representative to join our team at Holiday Inn Express. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling check-in/check-out procedures, and ensuring that all guests have a memorable and enjoyable stay with us.The ideal...


  • Marina del Rey, California, United States Marriott Full time

    **Job Summary**The Ritz-Carlton Marina del Rey is hiring a skilled Housekeeping Attendant to join our team. This role involves ensuring the cleanliness and quality of our guest rooms and public areas, as well as providing exceptional customer service to our guests.**Responsibilities**Ensure the cleanliness and organization of guest rooms and public...


  • Marina, California, United States Sanctuary Beach Resort Full time

    About the RoleAs a Guest Service Agent at the Sanctuary Beach Resort, you will play a critical role in delivering exceptional guest experiences. Your responsibilities will include:Main Responsibilities:Foster strong relationships with guests through warm greetings, assistance, and follow-up interactions.Utilize your knowledge of PMS systems to efficiently...


  • Marina, California, United States G & J Capital Ventures LLC Full time

    Company OverviewWe are G & J Capital Ventures LLC, a dynamic company based in Marina. Our team is looking for an enthusiastic and reliable individual to join our staff as a Customer Service Representative.Estimated Salary Range$35,000 - $45,000 per year, depending on experience.Job DescriptionIn this role, you will be responsible for providing exceptional...


  • Marina, California, United States Marriott Full time

    Company OverviewWe are a leading hospitality company committed to creating an environment where associates thrive, and guests experience unparalleled service.Salary:The estimated annual salary for this position is $65,000 - $70,000.Job Description:We are seeking a skilled Front Desk Manager to oversee the daily operations of our SpringHill Suites property....


  • Marina del Rey, California, United States Suntex Marina Investors, LLC Full time

    Job OverviewSuntex Marina Investors, LLC is seeking a highly skilled Guest Services Attendant to join our team. This role will be responsible for providing exceptional customer service to our marina guests and ensuring their needs are met.About the RoleThe Guest Services Attendant will be the primary point of contact for customers, handling inquiries,...


  • Marina del Rey, United States Marriott Full time

    Additional Information Pay: $30.21/hour Job Number 24170044 Job Category Rooms & Guest Services Operations Location Marina del Rey Marriott, 4100 Admiralty Way, Marina Del Rey, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in...


  • Marina del Rey, United States Marriott International Inc Full time

    Additional InformationPay: $30.21/hour Job Number24192590 Job CategoryRooms & Guest Services Operations LocationMarina del Rey Marriott, 4100 Admiralty Way, Marina Del Rey, California, United States, 90292VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in...


  • Marina del Rey, United States Marriott International Inc Full time

    Additional InformationPay: $30.21/hr Job Number25002234 Job CategoryRooms & Guest Services Operations LocationMarina del Rey Marriott, 4100 Admiralty Way, Marina Del Rey, California, United States, 90292VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...