Zone Asset Protection Director
3 weeks ago
The Director for Asset Protection is responsible for the overall shrink/cash performance of the Zone. The Director is assigned to and manages a team of 4 to 9 Regional Asset Protection Managers who support the regions that comprise the Zone (Currently, the Company has 6 zones totaling approximately 1350 stores each). The Director possesses a high degree of knowledge and experience in Asset Protection as well as strong analytical skills that are vital to the business operation. The Director is responsible for assessing Zone, Regional, and District procedures to ensure the protection of inventory, cash, equipment and other Company assets. Incumbents operate with oversight from and the Vice President of Asset Protection while overseeing and at times assisting with investigations and store audits within the Group.
The Director must foster strong working relationships with the Zone Vice President and corporate work groups (i.e. Store Operations, Human Resources, Legal, Accounting, etc.) and local law enforcement to implement programs based on observations and recommendations to improve inventory shrinkage, store operations, and safety of the Zone. The Director is also responsible for developing and leading Regional Asset Protection Managers. This includes delivering Asset Protection certification/training courses, implementing departmental coaching tools (e.g., Asset Protection Procedural Manual) and supervisory responsibilities (i.e., hiring, developing, assigning, directing work, and evaluating performance). Incumbents must also collaborate with Store Operations to interview potential team members, and to train business partners in asset protection programs and methods. The Director is responsible for embracing Dollar Tree’s store-centric commitment to customers, customer service, and sales.
Manage the overall shrink/cash performance in the Zone.
Develop and lead the Regional Asset Protection Managers including reviewing and approving case reports and expense reports, appraising their shrink/cash strategies and programs, and approving their work schedules.
Provide the Vice President, the Regional Asset Protection Managers, and the Field Managers (RD/DM) and Store Managers with recommendations for improvement.
Educate and train all business partners in programs and methods for protecting inventory, cash, equipment and other Company assets. Assist business partners in training their team members in these areas.
Coordinate and participate in sales meetings and other senior management meetings.
Share information with business partners and collaborate on solutions for improving inventory shrink and store security and safety.
Conduct partnership pre-employment interviews of prospective Field Managers.
Deliver mid-year and year-end annual performance appraisals for direct reports.
Conduct DM-level investigations regarding integrity, harassment, discrimination, working off the clock and other policy violations.
Actively participate, prepare and provide AP/LP updates on shrink/cash-loss/safety trends, results and program compliance in weekly Store Ops., monthly shrink cross functional and quarterly field leadership meetings.
Receive guidance about investigations and audits from the Asset Protection Management Team
Perform operational audits to assess compliance with Company policies and procedures.
Request and analyze information regarding store inventory shrinkage, and store bank deposits, and cash overages and shortages (i.e., Sales Audit and Inventory Control).
Investigate evidence of potential or actual inventory shrink, and loss of cash, equipment or other Company assets.
Analyze store point-of-sale, inventory, cash and other operating information and identify trends and exceptions for further investigation.
Follows all Company policies and procedures.
All other duties as assigned.
Experience: A minimum of 10 years of Asset Protection experience in a multi-store retail environment is required; must have supervisory experience managing a team in a remote environment.
Requirements: Excellent verbal and written communication skills; Evidence of the practice of a high level of confidentiality and organizational and time-management skills; Proven experience coaching and directing junior-level/less experienced team members; Must be comfortable working in an independent manner; Ability to multi-task and be flexible with ongoing project and priority changes; Strong client-relationship skills and project management skills; Ability to make appropriate decisions in stressful situations; Ability to analyze and interpret information to identify exceptions and trends signaling potential loss.
Certifications: Wicklander-Zulawski Interviewing Certificate is required. CFI (Certified Forensic Interviewer) is a plus.
Must be able to relocate to Zone
Ability to work a flexible full-time schedule to include days, evenings, weekends, and holidays.
Ability to travel 75% of the time and as needed to support the business. This includes overnight travel.
Must have a valid driver’s license.
The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, 2 weeks of PTO & 7 paid holidays annually, and an employee stock purchase plan.
Dollar Tree and Family Dollar are Equal Opportunity employers.
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